Nicholas Rock, Cve

Nicholas Rock, Cve Email and Phone Number

Senior Manager IT Operations | Customer Relations, IT Operations @ Caribbean Examinations Council
Nicholas Rock, Cve's Location
Barbados, Barbados
Nicholas Rock, Cve's Contact Details

Nicholas Rock, Cve work email

Nicholas Rock, Cve personal email

About Nicholas Rock, Cve

As the Senior Manager of IT Operations at the Caribbean Examinations Council, my journey has been marked by spearheading comprehensive technology infrastructures and driving process efficiencies. My expertise lies in ERP implementations and fostering robust customer relationships, which are instrumental in the regional educational landscape.My role encompasses not only strategic leadership but also hands-on management of IT systems, aligning business goals with technology solutions. We've achieved streamlined operations and enhanced service delivery, thanks to a steadfast commitment to excellence and a deep understanding of the complex needs of modern educational institutions.

Nicholas Rock, Cve's Current Company Details
Caribbean Examinations Council

Caribbean Examinations Council

View
Senior Manager IT Operations | Customer Relations, IT Operations
Website:
cxc.org
Employees:
336
Nicholas Rock, Cve Work Experience Details
  • Caribbean Examinations Council
    Senior Manager It Operations
    Caribbean Examinations Council Jun 2018 - Present
    Barbados
    Responsible for the ICT infrastructure for the regional educational organisation.
  • National Insurance Board
    Chief I.T. Officer
    National Insurance Board Jul 1998 - Jun 2018
    Culloden Road, St. Michael, Barbados
    Programme Manager for the re-implementation of the SAP solution. New solution will add email and web-chat channels to customer service as well as online payments for the portal via integration with the eZpay service.Project managed the implementation of the Enterprise Resource Program (ERP) SAP. Part 1 of the project replaced the 10 existing applications and redesigned the processes to make them more efficient. Part 1 covered core business areas e.g. Collections, Registrations, HR, Long-Term & Short Term Benefits, Earnings Collection and Compliance. Part 2 focused on additional customer service and management functionality e.g. CRM Inbound Contact centre with integration to Voice-over-IP (VOIP) PBX, Records Management, Business Warehouse, Enterprise Portal, Corporate Finance Management, etc.Previous Certified Member of Occupational Health & Safety Committee.
  • Barbados Light & Power Co. Ltd
    Technical Representative - I.S.
    Barbados Light & Power Co. Ltd Feb 1994 - Jun 1998
    Responsible for the implementing and maintaining technical IT infrastructure over 5 geographically separate sites and their connectivity.President of Team Rewarders.
  • Digital Information Systems Ltd.
    Marketing Assistant
    Digital Information Systems Ltd. Jun 1990 - Jan 1994
    Responsible for assisting Marketing Representatives with the preparation of proposal and responses to RFPs. • Handled in-house sales and sales to other Cable & Wireless business units throughout the Caribbean. • Handled marketing booth at trade show in St. Vincent. • Assisted in the re-launching of D.I.S.’s business presence in Guyana. • Assisted Support Engineers with in-house I.T. support.

Nicholas Rock, Cve Skills

Security Disaster Recovery Business Continuity Virtualization Network Security Windows Server It Management Web Servers System Administration Business Process Strategic Planning Customer Service Network Design Cissp Microsoft Office Information Security Management It Operations Network Administration Negotiation Software Development Data Center Storage Area Networks Ms Project Enterprise Architecture Servers Linux Vmware Infrastructure Process Improvement San Storage Process Engineering Software Project Management Systems Management Problem Solving Vmware Esx Administration Unix Administration Windows Administration Vmware Administration Budgeting Alignment Customer Relations Clustering Planning Solution Design Project Implementation Sap Erp Sap Implementation Sap R/3

Nicholas Rock, Cve Education Details

  • Barbados Fire Academy
    Barbados Fire Academy
    Evacuation Procedures
  • University Of The West Indies
    University Of The West Indies
    Project Management & Evaluation
  • Dri International
    Dri International
    Business Continuity Planning
  • Vmtraining
    Vmtraining
    Certified Virtualization Expert 4.0
  • (Isc)2
    (Isc)2
    Security
  • University Of The West Indies, Cave Hill Campus
    University Of The West Indies, Cave Hill Campus
    Computer Science
  • Barbados Community College
    Barbados Community College
    Physics
  • Harrison College
    Harrison College
    Cxc And Cambridge Gce
  • Caribbean Centre For Development Administration (Caricad)
    Caribbean Centre For Development Administration (Caricad)
    Transformational Leadership Development Programme
  • Caribbean Centre For Development Administration (Caricad)
    Caribbean Centre For Development Administration (Caricad)
    Transformational Leadership Development Programme

Frequently Asked Questions about Nicholas Rock, Cve

What company does Nicholas Rock, Cve work for?

Nicholas Rock, Cve works for Caribbean Examinations Council

What is Nicholas Rock, Cve's role at the current company?

Nicholas Rock, Cve's current role is Senior Manager IT Operations | Customer Relations, IT Operations.

What is Nicholas Rock, Cve's email address?

Nicholas Rock, Cve's email address is nr****@****cxc.org

What schools did Nicholas Rock, Cve attend?

Nicholas Rock, Cve attended Barbados Fire Academy, University Of The West Indies, Dri International, Vmtraining, (Isc)2, University Of The West Indies, Cave Hill Campus, Barbados Community College, Harrison College, Caribbean Centre For Development Administration (Caricad), Caribbean Centre For Development Administration (Caricad).

What are some of Nicholas Rock, Cve's interests?

Nicholas Rock, Cve has interest in Do It Yourself (Diy) Projects, Environment, Reading, Hiking, Music, Science And Technology, Astronomy.

What skills is Nicholas Rock, Cve known for?

Nicholas Rock, Cve has skills like Security, Disaster Recovery, Business Continuity, Virtualization, Network Security, Windows Server, It Management, Web Servers, System Administration, Business Process, Strategic Planning, Customer Service.

Who are Nicholas Rock, Cve's colleagues?

Nicholas Rock, Cve's colleagues are Dwayne Gamble, Folayan Taitt, Pamela Brathwaite, Denise Holden Pierre, Andre Blair, Ayvia Francis, Veronica Alleyne.

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