Responsible for the ICT infrastructure for the regional educational organisation.

Programme Manager for the re-implementation of the SAP solution. New solution will add email and web-chat channels to customer service as well as online payments for the portal via integration with the eZpay service.Project managed the implementation of the Enterprise Resource Program (ERP) SAP. Part 1 of the project replaced the 10 existing applications and redesigned the processes to make them more efficient. Part 1 covered core business areas e.g. Collections, Registrations, HR, Long-Term & Short Term Benefits, Earnings Collection and Compliance. Part 2 focused on additional customer service and management functionality e.g. CRM Inbound Contact centre with integration to Voice-over-IP (VOIP) PBX, Records Management, Business Warehouse, Enterprise Portal, Corporate Finance Management, etc.Previous Certified Member of Occupational Health & Safety Committee.

Responsible for the implementing and maintaining technical IT infrastructure over 5 geographically separate sites and their connectivity.President of Team Rewarders.

Responsible for assisting Marketing Representatives with the preparation of proposal and responses to RFPs. • Handled in-house sales and sales to other Cable & Wireless business units throughout the Caribbean. • Handled marketing booth at trade show in St. Vincent. • Assisted in the re-launching of D.I.S.’s business presence in Guyana. • Assisted Support Engineers with in-house I.T. support.