• Work has appeared in international media, including print and online outlets• Created multiple major and minor characters, including developing backstory and being responsible for their part of the story throughout the game development process• Develops multiple major factions featured throughout the game.• Champions and creates quest lines - from initial proposal to hand off to designers, including dialogue, story, and associated game design• Works with 12-person team across multiple time zones • Develops, implements and runs on-boarding and training• Formulates, develops, and reviews standard operating procedures• Audits on a daily basis to ensure compliance to standards• Maintains innovative spreadsheets and software to record and analyze data• Creates solutions to complex problems• Works with leadership to enact objectives

• Assisted with project management for multiple client-facing projects• Used knowledge of company products and services to improve service quality• Focused on improving service quality for clients in order to increase customer satisfaction, chance of contract renewal and additional clients• Created presentations for domestic and international government clients• Maintained relations with clients