Nicholas Roncolato Email & Phone Number

Los Angeles, California, United States

Woodland Hills, Ca

Worked with key members of the business to develop and evaluate system enhancement requirements, to ensure operational readiness, and to verify that new features bound for production meet business standards and needs. Take an ownership of the software development process from business needs analysis, through the requirements gathering, to the internal testing system with guidance from Management or Software Business Analyst III.Duties and Responsibilities:1) Serve as the conduit between the customer and the software development teamthrough requirements gathering with supervision from Management or SoftwareBusiness Analyst III2) Verify operational readiness and accuracy of cases developed by the software team onlow-level to mid-level projects3) Provide low-level to mid-level technical support4) Work closely with others to identify, document, and create new feature requests andbug reports on low-level to mid-level project with supervision from Management orSoftware Business Analyst IIIAccomplishments:» Commended for insight and quickly learning the PBS System » Noted for expertise in certain client-specific logic

Responsibilities:Daily administrative processes management for multiple clients (scholarly journal editors), SWOT Analysis of editorial support program across entire 40+ journal portfolio, implementing and managing new editorial training program, editorial submission software subject matter expert, regular report generation and distribution.Accomplishments:» Commended for excellent client service» Noted by senior management for dependability and reliability

Responsibilities:Concise and accurate daily data analysis, liaison between educational institutions and organization, subject matter expert tasked with resolving external and internal queries, tactful external client service.Accomplishments:» Successfully resolved complex, ongoing external issue around submission of enrollment data» Maintained high-level, accurate data analysis during peak filing period

Responsibilities:Team management for six employees, forward-facing customer service role, resolving financial conflicts and issues regarding large sums of money, financial data analysis and resolution.Accomplishments:» Successfully led team during difficult corporate transition» Maintained composure during high-pressure, high-volume situations

Responsibilities:Head of training program, team lead for multiple trainers, implementation of new training program, ensure new employee quality and expertise, interviewing and hiring new employees.Accomplishments:» Training program manger for large franchise restaurant» Successfully led team of trainers to hire and train new employees