Nicholas Ross Email & Phone Number

Reading, England, United Kingdom

Reading, England, United Kingdom

London, United Kingdom

Reading, United Kingdom

The Association of Professional Compliance Consultants, or APCC, is the body for compliance consultants who advise firms regulated by the Financial Conduct Authority in the UK.The APCC is active in enhancing the professional standards of compliance consultants and is recognised as a trade body by the FCA.The APCC often works in conjunction with the FCA to pilot or test new initiatives, and we also provide the FCA with valuable feedback on specific subjects as requested by them.

London, United Kingdom

The Credit 500 is an index of the most influential individuals within the credit industry. It is made up from individuals in various roles at creditors, debt purchasers, lawyers, regulators, trade bodies and other firms that have a central influence on decision-making in the rest of the industry and have made a difference in their related field.

Reading, United Kingdom

Reading, United Kingdom

Reading, United Kingdom

Responsible for leading and managing Huntswood's regulatory services team in the provision of regulatory consulting services. Specifically, taking the lead on all regulatory matters, both strategic and operational with specific accountability for business development and oversight of project delivery.

Reading, United Kingdom

Responsible for leading, coordinating and adding value to all Advisory Services (AS) business development activity in order to help the three AS delivery teams (Regulatory, Business Improvement and Learning & Development) secure a longer term and more profitable engagement pipeline.

Reading, United Kingdom

Reading, United Kingdom

Head of Quality & Risk: Responsible for the delivery of exceptional Quality across all insurance lines, including Mortgage Endowments, Customer Value Management (Customer Retention), Centralised Service Complaints Team & Consultancy. Responsible for enhancing and maintaining the "quality" culture within CHSL.CHSL audit sponsor, including successful 2008 & 2009 ISO9001:2000, Investors in People and Investors in Customers accreditationResponsible for the… Show more Head of Quality & Risk: Responsible for the delivery of exceptional Quality across all insurance lines, including Mortgage Endowments, Customer Value Management (Customer Retention), Centralised Service Complaints Team & Consultancy. Responsible for enhancing and maintaining the "quality" culture within CHSL.CHSL audit sponsor, including successful 2008 & 2009 ISO9001:2000, Investors in People and Investors in Customers accreditationResponsible for the implementation & direction of CHSL's Management Control and Governance strategyOwner of CHSL's risk management program, including Risk committee governanceOversight of all compulsory staff training (DPA, AML, TCF etc) ensuring 100% adherence within set timescalesControl CHSL's internal Complaints process, including root cause analysis and effective corrective actionResponsible for delivering, enhancing and maintaining TCF culture within CHSLCreation of customer experience program (SHOES) Show less

Responsible for Mortgage Endowment Complaint Quality. First point of contact for client when discussion and resolution is requiredResponsible for mediation between client and CHSL on Quality issuesRegular mediation meetings with client monitoring teamMentoring and guidance of technical representatives in each officeAnalysis of failed cases to uncover trends and areas where improvement is neededFeedback to case workers on all failed cases and to state remedial action… Show more Responsible for Mortgage Endowment Complaint Quality. First point of contact for client when discussion and resolution is requiredResponsible for mediation between client and CHSL on Quality issuesRegular mediation meetings with client monitoring teamMentoring and guidance of technical representatives in each officeAnalysis of failed cases to uncover trends and areas where improvement is neededFeedback to case workers on all failed cases and to state remedial action requiredEnsuring appropriate remedial action required is completed on all casesLead monthly Quality meetings with various clientsQuality lead in Senior Partner meetings with clientResponsible for agreeing procedural updates and "helpful hints" as a result of QAResponsible for T&C monitoring and maintenance of group and individual Quality recordsResponsible for change management control of any process change Show less

(running in conjunction with Quality role) T&C monitoring and day to day management of staff including performance review, 1-2-1s and appraisalsMortgage endowment review mentor, coach and QA

Overall responsibility for project quality in a client facing capacity, including successful completion of two Refute Review Rework projects and continuing day to day "business as usual" casesFirst point of contact for client when discussion and or resolution is requiredResponsible for mediation between clients on quality issues including attending weekly (or as required) mediation meetings with client Quality Assured teamAnalysis of failed cases to uncover trends and… Show more Overall responsibility for project quality in a client facing capacity, including successful completion of two Refute Review Rework projects and continuing day to day "business as usual" casesFirst point of contact for client when discussion and or resolution is requiredResponsible for mediation between clients on quality issues including attending weekly (or as required) mediation meetings with client Quality Assured teamAnalysis of failed cases to uncover trends and areas of continuous improvementProvide feedback to case workers on all failed cases and to state remedial action requiredTrack and ensure the appropriate remedial action required is completed on all cases, including simple feedbackAttendance at monthly client Quality MeetingsAttendance at monthly client senior partner meetings Responsible for the roll-out of procedure updates and "helpful hints" as a result of Quality Assured checkingResponsible for T&C monitoring and maintenance of group and individual Quality records Show less

Mortgage Endowment Review including decisions & calculations.

Mortgage Fundamentals expert and trainerMember of the Quality Assured team and QA checkerProcess/Procedures Review, reviewed processes and mapped them accordingly Member of a successful "risk averse" project within the endowment review teamContact point for FSA visit in February 2003Leader of FOS/PIA admin project, involving the negotiation of complaint decisions

Expert on the Marlboro Sterling software system for redress calculationsProject leader for "Contracted Out" review, including loss assessment and redress procedures, Guaranteed Minimum Pension & Contracted out Deduction CalculationsSole responsibility for Self Managed Funds, including investment and property managementMentor for new recruitsThree years Occupation Pension experience including the calculation of triennial reviews, & over funding issues