Nicholas Sambuco Email & Phone Number

Wilmington, North Carolina, United States

Key contributor in the launch and management of the second location of the business. Directed a team of up to 15 employees, providing leadership, training, and performance evaluations.Successfully mediated conflicts among team members, fostering a cooperative work environment and minimizing discrepancies.Led recruitment efforts, including sourcing candidates, screening resumes, and conducting interviews.Conducted performance evaluations and provided constructive feedback to support staff development and improve team effectiveness.Developed and implemented standardized recipes and portion control procedures.Coordinated with suppliers to source high-quality ingredients while maintaining cost-effective purchasing strategies.Ensured compliance with all health and safety regulations, achieving a consistent health score of 96 or above.Created and maintained schedules for kitchen staff, optimizing labor costs and ensuring adequate coverage during peak hours.Collaborated with front-of-house management to ensure seamless service and a superior dining experience for guests.Played a pivotal role in winning the 2023 Best Breakfast award.

Provided exceptional customer service in a fast-paced environment.Managed a high volume of tables during peak hours.Played a key role in training new staff.Participated in regular staff meetings, contributing ideas to improve service quality and operational efficiency.

Provided excellent customer service by taking orders, delivering food and beverages, and ensuring guest satisfaction.Managed multiple tables efficiently.Monitored and managed bar inventory.Resolved guest complaints and issues promptly.