• Manage day-to-day operations of the ice rink facility by coordinating regular maintenance to ensure facility equipment and ice surface are in optimal condition.• Supervise a team of 10 staff members, including 7 ice technicians, 3 student workers, and all other surrounding facility staff, ensuring they meet performance standards and provide exceptional customer service including expense reports, revenue projections, and cost analysis.• Develop and manage marketing campaigns and promotion events through social media posts, facility banners, and campus wide announcements.• Operate and facilitate snack bar maintenance, train proper food preparation techniques, and work with supplier in order to serve best experience possible for the customer.• Assist the General Manager in developing and executing monthly strategic plans, goals, and establishing performance metrics for the ice rink facility• Facilitate with General Manager in recruiting, training, and developing a high-performing team, fostering a culture of accountability and continuous improvement.•

• Served as a part-time facility admin since April, 2022. Responsibilities include managing ice rink, directing gameday protocols, and collaborating with general manager on multiple large scale projects• Facilitated with general manager on daily tasks such as employee scheduling, train onboarding coworkers, develop social media posts, and help with data reports• Service Zamboni and facility equipment: Zamboni blade change, ice depth measurements, as well as basic repair services on Zamboni and around the facility• Manage Pro Shop; Services offered include skate rentals, sharpening skates, and additional rental fees and transactions• Coordinate with Babson hockey team to ensure optimal practice and game experience. Implement necessary safety protocols for both game play and crowd maintenance• Assistant skating coach, educated numerous new skaters through skating lessons • Acted as a co-general manager during a short period of time. Contributed to rink Learn-To-Skate program success through a large focus on employee and customer relations

• Operate and service Zamboni in order to create optimal customer experience• Ensure cleanliness of the facility at all times• Support customers and user groups with any problems or needs during entirety of each shift

• Performed utilization rates for different facilities• Documented and interpreted revenue reports for select arenas• Recruited to assist with the backend of facility management. Work with HVAC and Refrigerant vendors within the EDGE facilities• Organized data into excel sheets and assist with any projects coworkers need assistance with

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• Coordinated inventory management of both inbound store deliveries as well as the outbound deliveries to customers• Minimized inventory discrepancies and shrinkage challenges by implementing better organizational strategies • Implemented and enhanced store merchandising visuals to increase sales• Assisted customers with all their in-store needs across multiple departments• Trained and onboarded new employees • Quickly developed expertise in multiple departments in order to assist customers and fellow associates throughout the store