•Lead the planning and implementation of major projects – including those in Business Operations, Enterprise and SMB sales and Customer Success•Ability to partner nicely with all levels on the organization and provide impactful insight to their specific area of concentration•Provided Sales Operations support to several Lines of Business (LOB) including Enterprise, SLED, Indirect/Channel, and Small/Medium Business•Trusted to support a newly stood up Small/Medium Business LOB which consisted of multiple sales channels including Direct and Indirect Sales teams, Door to Door, eCommerce, and a 3rd Party Call Center•Experienced with sales and revenue forecasting, reporting, and issue investigation•Provide reporting and analysis on several business KPIs including Churn, ARPU, Sales Attainment to Budget, Sales Agent Productivity/Yield, Lead Conversions, Customer Orders/Installations, and Addressable Market Penetration•Partner with Senior leadership to create impactful presentations, dashboards, and reports•Ability to demonstrate business needs/requirements cross functionally with the teams responsible for improved Product Development and more robust Sales Quoting and Business Reporting systems•Was part of a business process improvement team that was responsible for Sales UAT testing for newly developed products and legacy products that were migrating to newly developed quoting and ordering systems•Captured end user stories and entered into JIRA during system development for IT •Contribute to weekly sales team calls by reviewing forecast and providing latest sales operations updates•Experience assisting the on-boarding of new team members and provide additional mentorship when needed

As Chief of Staff, I work closely with General Managers, Engineering Leadership, Offer Management, Finance, and Product to manage the operations and strategic decision-making process of the BU driving transformation that results in greater organizational effectiveness and efficiency. • Coordinate operational and strategic planning, budgets, program investments, and allocations across functional areas• Manage relationships with other BUs and functional organizations• Facilitate and manage regional forecasting• Create and manage the heartbeat of SVP operational rhythm, allowing for visibility and proactive planning• Harmonize and manage SVP program and project portfolio so all initiatives work towards effectively operationalizing planning goals and principles.• Guide strategic decision-making processes• Identify areas of strategic importance and engage the right people and data to focus executive time and attention on rapid resolution of thorny strategic problems• Be the voice of the organization in leadership discussions, advocating on behalf of the team• Promote a community of inclusive leadership with a sense of urgency• Planning and building content for internal communications, all-hands meetings, offsites• Be a key bridge from leadership to the rest of the organization, conveying and ensuring successful communication and implementation of critical organizational and operational decisions• Provide clear, concise, transparent, and insightful communication to the team, executives, and a diverse set of stakeholders.• Help make the team a great, inclusive place to work• Ensuring collaboration for relevant projects and coordinating interlocks on key projects/initiatives• Interface with Senior and Executive leadership

Responsible for sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.•Responsible for developing sales in the designated target markets by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.•After winning new business, manages customer relationships to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.•Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.•Develop and implement sales plans that provide clearly defined strategies, tactics, and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.•Utilizes Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities to meet or exceed sales quota and budget requirements.•Solutions consist of Networking, Cyber Security, Hybrid Cloud, IT Services, and UC&C•Sold services globally and worked with peers in APAC, EMEA, and LATAM to support international accounts.

Responsible for having a comprehensive understanding of Level 3’s internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes.•Perform administrative changes to internal quoting system including workbook order entry. Assist sales team with price quotes, sales credit discrepancy tickets, customer billing credit requests, and order status tracking.•Quote and discount products such as Ethernet, MPLS, and VoIP. Submit pricing approval requests to Commercial Services for approval when discounted below floor.•Manage weekly market calls with sales, customer project managers, and sales engineering regarding the “next action” on all orders that are post sale and in flight in our various order entry systems prior to the solution being installed at the customer location. •Track and provide status updates on all in-flight orders. Verify appropriate gates have been met for sales credit recognition and collaborate with the ecosystem to identify any order road blocks.•Assist in sales funnel management by identifying committed sales•Submit Trouble Tickets, Billing Discrepancy Requests and Disconnect Requests on behalf of the customer through the Level 3 Customer Portal•Proficient in all sales lifecycle order management systems. This includes front office sales opportunity and quoting systems, and post-sale back office order entry systems used by order entry teams and project managers.

•Maintains existing client relationships by assessing each project for deadline, price, quality and ensures client satisfaction upon receipt of deliverable.•Assisted local clients with their out of market document needs by utilizing Ricoh's large national footprint and collaborating with other Ricoh offices around the country. (out of market referrals)•Educated clients on their data life cycle. Acquiring, Analyzing, and Acting on data for improved discovery outcomes. •Projects are designed to support both law firms and corporate legal departments through the discovery process by providing: eDiscovery solutions, document imaging, copying, coding, back-file conversions, and reprographics.•Unique solutions are proactively sought for each customer by assessing their specific needs and then developing a cost effective solution that meets realistic expectations. Highly transactional.•Responsible for the closure of the sales process for local and national work by ensuring deliverable quality, meeting deadline, properly billing customers, and submitting signed invoices in a timely manner.