-Redesigned the service's home page, greatly increasing user engagement upon app launch by incorporating content populated by APIs into a header that was easily readable and accessible-Managed ongoing development of the Red Bull TV and Servus TV streaming apps for iOS and tvOS, improving user experience and performance through regular app updates and standardizing best practices for coding-Implemented new features into an existing codebase while managing the app's inconsistent coding standards and practices with the help of UIKit and SwiftUI-Collaborated with design, development, and quality assurance teams to implement new features and fix bugs, enhancing the stability and user experience of the app-Served as the team's go-to resource for all matters pertaining to tvOS development and issues, providing direction and support while ensuring high-quality deliverables-Oversaw the entire app build submission process to the Apple App Store, ensuring adherence to all regulations and requirements for smooth and timely approvals

-Design and Illustration Work to support the channel-Set Up Guide design for field users-Support for internal content in articles and stories-App UI design for Exchange Journal (Adobe XD)-Logo & icon illustration for internal app development

-Oversaw every facet of Apple’s Business operations in locations owned by third parties, cultivating a unified company culture in collaboration with partner teams-Cultivated strong relationships with key leaders at third-party partners to improve cooperation and accomplish shared objectives, which led to better partnership results-Created and executed quarterly business plans with partner leadership, identifying strengths, opportunities, and strategic initiatives for upcoming quarters to drive business growth-Maintained a consistent brand image and customer experience by ensuring that brand merchandising standards were followed while responding to partner needs and market shifts-Mentored and developed teams from third-party partners to enhance performance and foster professional growth, resulting in improved team effectiveness and morale-Developed innovative training workshops for peers, including in-depth product feature and benefit demonstrations

-Owned the Swift development of two internal business apps for the iPad and iPhone, integrating it with MySQL to enhance functionality and streamline processes-Applied modern standards to a legacy codebase to ensure compatibility with external pods and to greatly improve the overall stability and performance of the app-Added much-needed new features based on user feedback, resulting in improved application usability, increased user satisfaction, and enhanced overall user experience-Oversaw beta testing and provided field staff with extensive technical support, assisting about 2000 users-Collaborated with cross-functional teams to pinpoint and fix complicated technical problems, lowering the frequency of bugs and enhancing the dependability of software

-Worked with the corporate training team to deliver content to multiple Channel partners and internal teams-Delivered training content to the ASC program at Channel Retail Sales Meeting-Worked on a small team designing and recording digital training content

Handling over the phone tech support for IOS devices.

My job encompasses a lot of different responsibilities including sales, coaching, merchandising, and product training. There is an extensive amount of product knowledge and as Apple Expert I also lead my team by specializing in Apple products. These added responsibilities included weekly conference calls, coaching and display management.