Nicholas Smith

Nicholas Smith Email and Phone Number

IT Leader, consultant & coach @ Etat de Fribourg - Staat Freiburg
fribourg, switzerland
Nicholas Smith's Location
Rances, Vaud, Switzerland, Switzerland
Nicholas Smith's Contact Details
About Nicholas Smith

A seasoned IT service leader with over 20 years of experience developing and implementing service strategies that drive customer satisfaction, optimize service processes, and achieve corporate objectives. My expertise lies in leading and coaching service teams, fostering innovation through the introduction of new technologies, and ensuring compliance with all relevant regulations. I have a proven track record of building strong customer relationships, monitoring performance through KPIs and SLAs, and continuously identifying opportunities for improvement. My leadership approach combines strategic oversight with a customer-centric focus, ensuring that service delivery meets and exceeds expectations.Core competencies:• Leadership & Strategy• Leadership & Business Coaching• Service Management & Operations• Service process optimisation• Risk mitigation & Compliance• Organisational Transformation• Customer relationship Management• Programme & Project Management • Team coaching• Financial Management• Vendor and stakeholder ManagementIndustry sectors• Pharmaceutical • Aviation• Retail Services• Telecommunications• Financial servicesADDITIONAL RELEVANT EXPERIENCEService Delivery Manager . Orange Communications SA Senior Client Services Manager. ICL (UK) Ltd.

Nicholas Smith's Current Company Details
Etat de Fribourg - Staat Freiburg

Etat De Fribourg - Staat Freiburg

View
IT Leader, consultant & coach
fribourg, switzerland
Website:
fr.ch
Employees:
1715
Nicholas Smith Work Experience Details
  • Etat De Fribourg - Staat Freiburg
    Service Manager
    Etat De Fribourg - Staat Freiburg Feb 2024 - Present
    Fribourg, Switzerland
    View
  • Galderma
    Regional It Manager Emeac
    Galderma Apr 2021 - Jan 2024
    Lausanne, Vaud, Switzerland
    Responsible for transformation of Regional IT Services and QoS for Regional IT Operations. IT Interface for Corporate communications for the purpose of solution discovery, service management and relationship management with Global IT.
    View
  • Galderma
    Senior It Service & Project Manager
    Galderma Jun 2020 - Apr 2021
    La Tour-De-Peilz, Vaud, Switzerland
    Member of the program team to separate Galderma's IT from Nestle, after Galderma was sold by Nestle in October 2019. Project scope: Service Desk, Field Services, ITSM (ServiceNow), NexThink
    View
  • Sita
    Sitaonair - Director It Service Operations & Service Management
    Sita Sep 2015 - Dec 2019
    Geneva Area, Switzerland
    SITAONAIR is a subsidiary of The SITA Group. Served as integral member of SITAONAIR leadership team and lead for Global Service Operations & Service Management.Key competences developed:• Leadership coaching• Strategy planning & execution• Security Management & certification• Knowledge Management for Service operations• Vendor Management & ComplianceProfessional development:• ITSM Conference (USA) delegate• KCS Principles• Certified NLP Practitioner• Six Sigma Yellow belt• International Leadership & Organisational behaviour, Bocconi University• Influence & Impact, Henley Business School• Professional Certificate in Coaching, Henley Business School.
    View
  • Orange Business Services
    Head Of Global It Services (Cloud & International Operations)
    Orange Business Services Nov 2009 - Jun 2015
    Geneva Area, Switzerland
    Key competences developed:• Leadership• Audit & certification• Risk Management• Process Management• Service Centre Management• Program Management• Financial Management - Operations• Problem Management• SLA & contractual governanceProfessional development:• Program Management, PMI• Information Security Manager, Net SecurityPositions held: • Head of Cloud Services & International Cloud Operations (JCT)• Programme Director, International Cloud Operations (JCT)• Group Director, Services & Processes• Service Director, Large projects
    View

Nicholas Smith Skills

Service Management It Service Management Outsourcing Telecommunications Service Delivery Management Cloud Computing Program Management It Outsourcing Vendor Management People Management Service Improvement Incident Management It Operations Managed Services Infrastructure Organizational Leadership Strategy Process Improvement Project Portfolio Management Data Center It Financial Management Quality Management Business Continuity Service Desk Problem Management Negotiation Outsourcing Management Supply Management Sla Service Continuity Governance International Project Management Enterprise Software Service Level Agreements Business Process Improvement Emergency First Aid Sept 2012 Leadership Operations Management Continuous Improvement Agile Methodologies Risk Management Coaching Supplier Management Service Availability Business Technology Business Operations Servicenow

Nicholas Smith Education Details

Frequently Asked Questions about Nicholas Smith

What company does Nicholas Smith work for?

Nicholas Smith works for Etat De Fribourg - Staat Freiburg

What is Nicholas Smith's role at the current company?

Nicholas Smith's current role is IT Leader, consultant & coach.

What is Nicholas Smith's email address?

Nicholas Smith's email address is n.****@****ail.com

What schools did Nicholas Smith attend?

Nicholas Smith attended Leeds Metropolitan University.

What skills is Nicholas Smith known for?

Nicholas Smith has skills like Service Management, It Service Management, Outsourcing, Telecommunications, Service Delivery, Management, Cloud Computing, Program Management, It Outsourcing, Vendor Management, People Management, Service Improvement.

Who are Nicholas Smith's colleagues?

Nicholas Smith's colleagues are Alexandre Cuennet, André Et Marie-José Dousse, Valérie Bugnard, Christine Noyer, Christophe Dupasquier, Jean-Claude Bourqui, Sandrine Morales.

Not the Nicholas Smith you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.