Nicholas Solis Email & Phone Number

United States

Cultivated strong relationships with 400-500 Season Ticket Members (STMs), enhancing retention through personalized communication and exceptional service.Developed and executed strategic engagement initiatives, including tailored experiences for high-profile clients, resulting in increased account renewal rates.Served as a VIP host during games, managing seamless customer service operations and exclusive experiences, ensuring satisfaction for clients and executives.Implemented CRM tracking in Dynamics, analyzing data to optimize service delivery and enhance customer interactions.Collaborated with cross-functional teams, including security and event operations, to resolve client inquiries, demonstrating effective problem-solving skills in high-pressure situations.

Agoura Hills, California, United States

• Qualitative research on 31 other NFL teams to improve Season Ticket Member programs and events and discover high-potential opportunities.• Assisted in planning and executing Season Ticket Member activations, including gameday logistics, budget tracking, event operations, post-game experiences and tracking results in Microsoft CRM.• Collaborated with Partnership, Premium, and Marketing to create benchmark procedures for SoFi Stadium. • Accurately utilize Ticketmaster Archtics ticketing software and Microsoft CRM to manage customer accounts.• Assisted the Ticketing Department with written and verbal communications to Season Ticket Members, Premium Club Members, Suite Owners, and fans

Los Angeles Metropolitan Area

• Ambassador to over 400 contractual accounts with a total of 45 million spent annually.• Liaison between clients, Levy Restaurants, Stadium Operations, Ticket Operations, and Fan Services.• Work with ticket office and premium staff to resolve ticket issues while maintaining a professional demeanor.• Utilize Salesforce with management to maximize relationships with clients.

Burbank, California, United States

• Provides assistance to members in all areas relating to their financial needs (questions, transaction requests, complaints, etc), while assisting them in the selection of appropriate products and services• Exercises strong oral and written communication skills to explain Credit Union policies and to resolve basic member concerns in a professional and personable manner.• Directs the calls to appropriate personnel as needed and adheres to the standards of service quality and statistical performance measures during all member interactions.• Achieves established goal for sales and member service rating and sales/product goals.• Participates actively in department meetings, contributing to the development of new programs and methods to improve effectiveness of delivery and member service• Maintains up-to-date knowledge of all federal regulations related to loans and operations.• Assist with Call Center PROD fulfillment

Los Angeles, California

· Utilizing SAS and Excel to convert raw data into analytical files, verifying data integrity, running preliminary statistical analyses, creating charts and tables, and finalizing documents and data for production.· Work closely with analysts and project managers to assist with the data management portion of a project with data entry, researching publicly available data sources, and document review.

Encino

· Identifying benefits for customers which would enhance overall relationship within branch, upgrading savings accounts, leveraging specialty bankers, and Online Benefits.· Assisting management with monthly and daily control tasks, including file retention, safety standards, and cash counts.· Trained associates to place customers at the center of business, identify risks, adhere to policy and procedures, and investigate security red flags.

Lancaster, California

· Supervised, motivated, evaluated, and coached employees and facilitated effective training programs.· Managed a revenue of over $1,900 per day.· Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction.· Maintained inventory control of all products and enforced all proper food sanitation procedures.