Nicholas Stanek Email & Phone Number

Madison, WI, US

Dallas, Texas

• Collaborate with leadership on the innovation road map, robotic process automation (RPA) framework, and priorities to identify strategy for multiple emerging technologies
• Coordinate and communicate with the AT&T Foundry, AT&T University, the RPA Program Management Office, business units partners and leadership to ensure proper implementation of emerging RPA and Artificial Intelligence.
• Collaborate with technology partners to oversee vendors, identify solutions, and advance tool development for advancement of the program and its applications
• Lead multiple cross-functional teams to develop effective troubleshooting and problem solving strategies, ensure early detection of issues, and smooth implementation of new robots
• Develop scalable processes and tools to limit manual touch points and identify places where automation can limit human touch points in internal operations
• Coach, mentor, and lead knowledge sharing sessions with RPA Teams throughout the enterprise

Dallas/Fort Worth Area

• Developed and deployed high-availability cloud architecture to support a scalable digital workforce enabling efficient operations by reducing errors and decreasing operational costs
• Led a team of 10+ contractors through multiple global vendors to deliver robotic process automation (RPA) as a service to the enterprise while aligning corporate initiatives to improve speed and quality of order.
• Measured and communicated the delivery of business requirements within the organization and to software vendors to ensure time and quality standards were met while insuring the delivery of strategic goals
• Created internal, online ‘social media’ communities, online help documentation content, and chat rooms to promote scalable cultural change within the organization through technology driven education and collaboration
• Documented and maintained RPA Center of Excellence help-desk procedures and policies and enforcing compliance through the review of system reports to ensure efficient, effective support levels
• Managed internal escalations from global business units to ensure appropriate focus was maintained on immediate, constantly changing business needs to ensure the success of the organization through efficient flexibility

Dallas/Fort Worth Area

• Led a team of 3-5 contractors to perform business analysis on Global Business Solutions (GBS) business units throughout the world to identify existing desktop application pain points and automation opportunities
• Managed the deployment of single sign on, common desktop view, internal search, desk-level automation, and associated API solutions to over 3,000 GBS representatives within one year in line with department goals
• Authored and quality checked business requirements and lead UAT/UT to quality check external vendor delivery of requirements and bug fixes as an agile product owner to ensure software delivery quality
• Created business requirements documentation, and approved system requirements documents from I.T. vendors prior to software design phase to ensure business requirements were interpreted accurately
• Performed on-site training throughout the U.S. and global online training while collecting and documenting feedback during the training process to identify opportunities for improvement and efficiencies
• Communicated regularly with leadership throughout Global Business Solutions on KPIs and product road-maps to drive compliance and ensure project ROI and operations transparency

• Design and implement complete technology solutions for personal and small business environments on a contract basis to ensure an effortless and reliable technology experience
• Provide break/fix support solutions both on-site and remotely to ensure customer satisfaction and reduce system downtime
• Document processes and procedures and send regular communications about changes from software and operating system manufacturers to educate end users about upcoming technology changes
• Coordinate and deploy operating system upgrades and application upgrades with end users to ensure that proprietary, legacy applications continue to operate normally

Dallas/Fort Worth Area

• Performed business analysis on Global Business Solutions (GBS) business units throughout the world to identify existing common desktop application defects and enhancement opportunities resulting in increased efficiency
• Documented and communicated business requirements to I.T. for the development of single sign on, common desktop view, internal search, desk-level automation, and associated API solutions for over 6,000 representatives
• Communicated regularly with project managers and leadership teams on KPIs and product road-maps to ensure constantly changing business needs were being met during the software delivery life-cycle process

Madison, Wisconsin Area

• Diagnose, resolve, and document technology problems for students, faculty, and staff in a timely manner by performing immediate remote support or dispatching an on-site technician
• Led weekly meetings with I.T. business unit leaders to coordinate upcoming change windows and ensure that changes from each unit did not conflict with each other or organizational commitments
• Monitor and respond to network and server alerts to ensure appropriate staff are notified in the event of critical network or server outages and minimize outage impact to students, faculty, and staff

Madison, Wisconsin Area

• Performed functions such as answering helpdesk phones, emails, and tickets, as well as provided support for end user devices through on-site and remote support throughout the college for staff, faculty, and students
• Participated in project initiatives such as device refreshes and construction moves and reported project status back to I.T. Project Managers and Computer Support Coordinators

Associate’S Degree, It-Computer Systems Administration, 3.9Gpa

Activities and Societies: Madison Information Technology Association, Executive Leadership Team (MATC), Phi Theta KappaStudied Computer.

Certificate, Information Technology - Comptia A+ Computer Essentials