Nicholas S. Email & Phone Number

Grapevine, Tx, Us

Dallas, Tx, Us

Dallas, Texas, Us

Dallas, Texas, Us

Dallas, Texas, Us

Provided high quality support to Alto staff, both in the office and remote, in areas such as: macOS, iOS, chromeOS, Android, printers, networking issues, A/V, remote access, and SaaS access.On-boarded new hires, including provisioning of computers, accounts, and peripherals. Integrated and automated SSO/SAML with new and existing applications to improve onboarding and offboarding times.Administered full suite of company software (Google Workspace Admin, Slack Admin, Atlassian Admin, Office 365 Admin).Led company-wide projects in domains such as security with the rollout of MFA; or system updates with the piloting of tools like Nudge.Created streamlined processed for fleet device setup saving many man hours across I.T. and operations. Utilized a macOS/iOS specific MDM provider to administer the full fleet of company MacBooks. Automated the macOS system onboarding process for new hires, shortening the time spent in new system setup by 200%.Managed a large fleet of Android devices ensuring that the phones remained reliable, secure, and connected by implementing new profiles, policies, and procedures executed through the Mobile Device Manager.Managed ticketing queue for 100+ end user requests through the ticketing system, email, Slack and walkups. Created and maintained a comprehensive and well-organized internal knowledge base related to most systems, internal applications, networks, Mobile Device Management (MDM) profiles, and endpoints used in the company.Wrote many internal policies and procedures according to the best practices outlined by the ITIL4 frameworks.Help Desk, Application Support, SIEM, Asset Management, End User Support. Desktop Support, ITSM

Addison, Texas, Us

Helped develop the end-user technical support processes and systems for the SaaS.Handled all user facing support for the company and developed rapport with hundreds of small businesses. Wrote and maintained both internal and external knowledge base articles and wiki.Customer Support (chat, email, phone), Confluence, Slack, Jira, GitHub, Android, iOS.

San Diego , Ca, Us

Conducted and oversaw the pre-trip software and firmware updates, pre/post-trip safety inspections and data offloads of the autonomous vehicle systems (Servers, LiDAR, Radar, Camera, etc.) Executed high-risk structured tests to accurately collect, verify, and analyze detailed technical notes of events from 50,000+ miles of autonomous missions and testing tickets. Interfaced with testing teams across nation to discuss system performance and upcoming changes based on prior system performance. Hardware/ Software Troubleshooting (Networking (LAN), Windows 7/10, MacOS, Linux (Ubuntu)), Jira, Confluence, Slack.

Alpharetta, Georgia, Us

Maximized sales growth and profitability for Nokia Mobile products in the DFW market. Developed solid relationships with store and district management, communicating daily sales goals, employee training directives, and performance expectations and results.Motivated and mentored retail store representatives regarding Nokia devices to maximize sales and customer satisfaction.Built brand presence and awareness for both customers and all retail store teams by providing product knowledge, demonstrations, and/or training.

Memphis, Tn, Us

Provided efficient and safe delivery and pickup of packages and documents, while representing the company in a professional manner. Accomplished accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and mis-sorts. Followed standards and procedures to maintain safe work environments. Maintained positive relationships with all customers.

Overland Park, Kansas, Us

Managed an award-winning back-office team of a top 10 corporate location and ensured the continual back office operational success. Upheld and improved the audit and compliance standards across 5 retail stores.Directed, coordinated, and reviewed activities in sales and service accounting, and in receiving and shipping operations.Maintained appearance of customer facing marketing materials and ensured compliance with company standard.Communicated key priorities, operational updates, and RYG reporting to sales manager.Reviewed operational records and reports to project sales and determine profitability.Assessed marketing potential of new and existing store locations, considering statistics and expenditures.

Overland Park, Kansas, Us

Assisted in coaching of sales representatives and held them accountable to company metrics. Describe merchandise and explain use, operation, and care of merchandise to customers.Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Direct and coordinate activities involving sales of internet connected devices and attached cellular networks.Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Overland Park, Kansas, Us

Performed skilled repair, maintenance, and testing operations on 100+ cellular telecom device models utilizing and improving internal ticketing systems while exceeding CSAT score expectations with tailored end-user experiences and escalation resolutions.Led a team of 5-8 Technical Consultants and determined schedules/ assignments for work activities based on work priority, quantity of repair ticket history, and skill of personnel.Determined schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.Monitored tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.Compiled operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.Conducted or arranged for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.Perform skilled repair or maintenance operations, using hand tools.

Overland Park, Kansas, Us

Englewood, Co, Us

Expertly performed installation of satellite television and ISP services in residential and commercial buildings. Diagnosed and repaired problems on A/V systems, and ISP modems, routers, switches while traveling around the greater North Texas region.Disassembled entertainment equipment and repaired or replaced loose, worn, or defective components and wiring.Position or mount speakers, and wire speakers to consoles.Used a wide variety of hands tools to complete all necessary tasks.

Deerfield, Il, Us

Us

•Maintained and operated equipment at the production facility, processing raw materials for market preparation, and conducted regular quality control checks to ensure equipment functionality.•Analyzed and followed blueprints, diagrams, and drawings to accurately complete assembly tasks.•Properly packed, labeled, and gauged parts that were manufactured. •Utilized both manual and CNC lathes, mills, grinders, and 100+ ton presses.

Bachelor Of Science - Bs, Cloud Computing

Associate'S Degree, Mechanical Drafting And Electrical Drafting Cad/Cadd