-Admissions Management and Recruitment for master's and PhD programmes: Through Customer Relationship Management from first inquiry through admissions and enrollment. Active recruitment more than doubled accepted enrollments from 2015-16 to 2017-18 (quadrupled by 2020) for an online global MSc /PhD psychology program in partnership with Liverpool John Moores University, UK. Three one-year Certificate programs added in 2020 to admissions portfolio.- Established administrative and student information management systems. Project management in bringing in new administrative and LMS systems.-Line-management of IT Infrastructure Manager -Manage Alef Trust’s social media-Perform SWOT analysis; project research, analysis and management-Responsibility for a variety of administrative and academic work tasks, in collaboration with the Directors-Attend conferences; business development-SME for UK higher education.Experienced with Canvas, Sakai, Moodle.

 Developed the strategic and business operations management start-up plans for the collections of researchers Wharton and Ruby.  Build and nurture business and development relationships. Provide nonprofit management consulting. Responsible for the acquisition and cataloging of materials, clarify contractual obligations, Cost analysis, P&L and direct volunteer management.  Created copyright best practices to protect the knowledge assets.  Lead creator for online course development and adult education teaching.

 As a strategic and enterprise analyst developed research and evaluated methods for generating a profitable new stream of sales and business customers in the higher education and training industries by using intelligence (environmental and competitive) and converting it into usable metrics for pipeline sales management, and define potential clients as the company expanded its customer base into the private sector.  As new project lead, successfully accomplished the launching of the company’s website and intranet mired in delays and cost overruns by effectively bringing competing teams and contractors into alignment using organizational management and process improvement skills. Developed intellectual property and knowledge management protocols system for corporate counsel that reduced copyright processing time by 25% and employee budgeted hours by nearly 40% while improving compliance to almost 100%. Created a copyright database system.

 Successfully managed the start-up business operations for two Washington, DC area campuses plus its online campus, and maintained the required accreditation, federal, state and nonprofit strict adherence to the rules and regulations.  Implemented, and then improved analysis reports and metrics for first inquiries, potential students, marketing and business trends.  Developed customer relationships with investors, business and government clients.

 Managed the daily business and physical plant operations; prepare budgets; maintain financial accountability and legal compliance for a nonprofit accredited distance learning college. Effectively negotiate contracts. Supervise volunteers. List management. Customer service. As the Project Manager tasked to transition traditional classroom courses into online course platform, coordinated with instructors, students, and instructional designers all located virtually and within limited budgets. Successfully deployed back end Internet sales (secure credit and debit transactions) within time and budget. Reduced fixed costs by negotiating lower bank fees and reduce clerical hours by streamlining student payment processing. After a focused analysis of market research and internal list data created a marketing plan to target a new revenue stream that resulted in 29 new enrollments in Fall 2004 semester.