As Director of Operations I provide direction and leadership for multiple functions across the company including accounting and recruiting, and I have a solid record of delivering significant improvements in both efficiency and productivity through developing and implementing strategic initiatives. My role includes supervising payroll services, where I established procedures with Wells Fargo Payroll Services, and ADP, and administering benefits for eligible employees. In addition, I conduct the… Show more As Director of Operations I provide direction and leadership for multiple functions across the company including accounting and recruiting, and I have a solid record of delivering significant improvements in both efficiency and productivity through developing and implementing strategic initiatives. My role includes supervising payroll services, where I established procedures with Wells Fargo Payroll Services, and ADP, and administering benefits for eligible employees. In addition, I conduct the full recruiting process for key corporate personnel, and have developed efficient hiring practices, use of ATS, automatic scheduling, and participation in recruiting events.• Enabled informed decision making by providing data illustrating daily standing combined with tools for strategic growth.• Retrieved over $250,000 in revenue lost through overbilling and underpayments, increased AR accuracy and consistency by 30% through systemic improvements.• Slashed payroll inaccuracies by over 60% implementing quality control measures and custom reporting.• Streamlined onboarding and offboarding process and other HR processes with launch of HR management system BambooHR, maintaining confidentiality of sensitive information.• Executed successful migration to Google G-Suite file management and storage system, achieving 25% increase in productivity and consistency with no interruption in service.• Elevated revenue-generating marketing presence outside Southern California creating process used by Events and Business Development for travel events. Show less

My General Manager role encompassed a wide range of functions including IT support for all departments, personnel benefits, and complex database administration. During my time in the role I increased timely and accurate appointment reporting and grievance resolution by fostering relationships with sales center administrators.• Drove successful expansion into new markets, increasing centers represented by 300% in under 14 months by implementing quality control measures for both data and… Show more My General Manager role encompassed a wide range of functions including IT support for all departments, personnel benefits, and complex database administration. During my time in the role I increased timely and accurate appointment reporting and grievance resolution by fostering relationships with sales center administrators.• Drove successful expansion into new markets, increasing centers represented by 300% in under 14 months by implementing quality control measures for both data and payment accuracy.• Supported marketing team and overall company analytics with effective management of industry-specific database generating information pipeline.• Increased data integrity by up to 90% by creating management protocols to ensure accuracy. Show less

To support the launch of this new consumer goods products business I developed an infrastructure blueprint and collaborated with an engineering firm to develop unique product design and functionality.• Generated investments exceeding $100,000 by writing comprehensive investment prospectus with executive summary, product description, detailed budget, key personnel, and investment return.

In this role I managed the team charged with raising funds for various non-profits, training team members in effective fundraising techniques. To provide up to date information on our current initiatives for each organization, I conducted research on individual donor organization. Wrote scripts and compiled talking points aligned with organizational missions.• Realized over $7 in funds raised million through effective leadership of high end tele-fundraisers for donor gifts program, managed… Show more In this role I managed the team charged with raising funds for various non-profits, training team members in effective fundraising techniques. To provide up to date information on our current initiatives for each organization, I conducted research on individual donor organization. Wrote scripts and compiled talking points aligned with organizational missions.• Realized over $7 in funds raised million through effective leadership of high end tele-fundraisers for donor gifts program, managed database of over 15,000 donors for six international nonprofits.• Achieved 10% gain in productivity through statistical performance analysis of donor communication and individual consultations with telemarketers to identify areas for improvement. Show less

As I advanced through multiple roles with this organization, my primary goal was to direct multiple functions for the nonprofit camp serving children with serious medical issues, including fundraising and volunteer coordination. I was able to raise the organizational profile through participation in community events, building relationships with local corporations and donors, and positioned the camp for continued growth by streamlining projects and implementing improved administrative… Show more As I advanced through multiple roles with this organization, my primary goal was to direct multiple functions for the nonprofit camp serving children with serious medical issues, including fundraising and volunteer coordination. I was able to raise the organizational profile through participation in community events, building relationships with local corporations and donors, and positioned the camp for continued growth by streamlining projects and implementing improved administrative protocols.• Facilitated participation in LA Marathon raising $50,000 through participant recruitment and acquiring sponsors, raised $100,000 by co-producing inaugural Camp Challenge Bike Ride.• Spearheaded multiple fundraising events, enhancing engagement and effectiveness of volunteer group to deliver over $115,000 across two events. Show less