Responsible for providing customer guidance based on business requirements, project recommendation solutions and working with senior management on break-fix ticket resolutions for Real Property and Energy Distribution.• Manage break-fix (troubleshooting) tickets for SAP Project Management and Real Property maintaining 100% completion rate with an average of 20 days to resolution.• Knowledge in SAP Data Migration End-To-End Process with experience in LSMW-Direct input and IDOCs data migration procedures.• Contributing to analysis of cross-functional business process in collaboration with process owners on the bases of requirements from specialist areas.

Accountable for technical support, direction, safety training, audits, contract compliance activities through subordinates. Coordinated manage and trained over 100 employees. Addressing customer complaints and resolving problems and establishing and maintain an environment of continues improvement and cost savings initiatives. Also responsible for developing and using a CMMS, scheduling, planning, documentation, maintain performance and reporting to ATS corporate and client team Managed schedule for 11 technicians maintaining 80% labor hour utilization, exceeding scheduled success KPI by 20%• Managed program effectiveness and preparing monthly reports on Cost and Forecast, Key Performance Indicators, RCA (Root Cause Analysis) service quality and continuous improvement.• Coordinating purchase, customer service, vendor relationship, warehouse operations and contract renewal of 6 million. Managed activities in accordance with policies, procedures and principle established.• Saved over $300K through cost saving initiatives and oil reconditioning project.

Responsible for creating Maintenance/Project schedule and coordination of site-specific training to customer and employees. Managed work orders within CMMS and updated all applicable information for 259 assets.• Managed schedule for 11 technicians maintaining 80% labor hour utilization, exceeding scheduled success KPI by 20%.• Collaborated with production department to resolve material issues and adjust schedules due to production priorities and/or machine downtimes.

Responsible for designing long text procedures for work order (WO) process, evaluating business processes, teams, and technology. Developed 700 maintenance plans within three days to address core problems and gaps in project management. Carried out data mining of 15 pieces of Bill of Materials equipment and maintained a planned backlog for assigned crew via SAP.

Responsible for designing and implementing procedures to include SAP Warehouse Management processes. Devised and implemented maintenance service planes for 7,000 pieces of equipment. Applied corrective actions for proper inventory for 1,725 lines, ensuring losses remained limited to less than %1 in every 12-month reporting period for inventories. Resolved issues, provided data validation, conducted data analysis, and employed quality management while improving plant maintenance solutions.

Managed all aspects of 36 training events for 800 employees. Spearheaded project management, partnered with team members to employ a leadership operation process to evaluate 147 employees, and devised a vehicle tracking matrix that increased service accuracy by 75%. Led development of 40 personnel and 3 organizations in SAP Plant Maintenance, boosting operational readiness rate from 85% to 95% within 2 months. Inspected 300 assigned vehicles for preparation of global operations leading to 100% vehicle pass rate and expediting port operations. Guided 6 technical teams while reducing inefficient maintenance practices and resolving issues.