Nicholas Tripptree Email & Phone Number

Hong Kong

Hong Kong, Singapore, Kuala Lumpur, Beijing, Sydney

Norfolk, Virginia Area

Leading a multi million dollar service organisaiton of over 120 people to secure and deliver service products and modernisation projects to an install base across North America with emerging business in Canada and South America.• Strategic organisation realignment and development of key initiatives.• Providing leadership, financial management and strategic direction.• Align key resources and structuring functional teams.• Key client engagement and contract negotiation.

Shanghai

Overall management of all strategic and operational Marketing and Customer Relationship activities in Hong Kong and Taiwan. Development and implementation of business plans to deliver sustainable business. Driving business growth and identifying key leads trough existing and new clients.• Strategic business case development.• Establishment of key leads from 1 – 20 MCHF.• Fostering essential partner collaboration.• Driving marketing campaigns and exhibitions.

Shanghai

Led the customer service organization (67 staff), formulated strategy and drove business development to deliver improved quality service and financial results.• Doubled order intake to 30M Swiss Francs.• Won back lost client from the 90’s with significant upgrade.• Secured key contracts from 2 - 7M Swiss Francs.• Aligned the CS organizations across the APAC region.

Shanghai

Led a core regional team of 47 to roll out a corporate initiated change program (Simplicity) focused on business process optimizations and quality management. Maintained consultation for business development and sales for complex projects.• Designed & implemented global monitoring and communications strategy.• “Best in class” by CEO for Simplicity approach & performance.• Structured regional quality organization.• Designed and developed project level auditing and improvement program.

Shanghai

Pioneer in China for Swisslog to develop and execute the strategy to establish and manage an engineering and service team. This team added value in terms of sales support and local design capabilities to enable local sourcing and supplier management for projects in Asia. Project values up to 30M Swiss Francs.• Business case and strategy development for engineering, service & design teams.• Established standards, processes and tools.• Concept development for product localization.• Sales and engineering for key projects.

Shanghai

Led project team from across Asia together with numerous suppliers to finalise system implementation and achieve final acceptance for complex distribution centre in Shanghai. Established training programs and client teams to operate and maintain the automation systems. At the time this was the largest fully automated distribution centre in China.• Final acceptance, ramp up and legacy plant migration.• Warranty management and support contract negotiations.• Development of key optimizations and concept for product tracking.• Design and sales for a significant upgrade.

Sydney, Australia

Project management, lead engineering, design and implementation of automation control systems from concept to commissioning for the retail, pharmaceutical and food & beverage industries.• Major upgrade for a live Dumex plant in Shanghai.• Lead engineer, warehouse and picking system for Pharmaceutical project in Beijing.• Design and development of controls solutions for Amway and Arla foods.• Designed and developed PLC software generation tool.

London, United Kingdom

Key member of the BAA development team to improve airport operations by driving requirements for Heathrow Terminal 5 and future terminals.Conducted feasibility studies and project managed trials for process optimizations in security processes, security screening, passenger tracking, way finding, gate operations, border control, baggage systems, queue management.• First biometric boarder control trials.• Hosted exhibition to showcase passenger tracking and way finding.• Simulated and reengineered airside control post operations.• Developed concept for aircraft stand monitoring and management.

London, United Kingdom

Designed and implemented automation control systems from concept to commissioning for airport baggage systems, inflight catering facilities, car plants, logistics systems, process applications and emergency shut down systems.• Baggage & Hold Baggage Screening (HBS): Inchon Korea, Heathrow, Stansted.• Inflight Catering: Cathay Pacific, Singapore Airlines, Malaysian Airlines.• System retrofits: British Airways, Leyland Trucks, TNT Express.1989 - 1994Completed several major projects while also progressing through a structured training program with up to 8 month assignments within key functions. Commercial, System Design, Customer Service, Project Management and Engineering, Production, Test.

Master Of Business Administration (Mba), Business Administration And Management, Average Grade 'A'​ Across 12 Modules

Final theseis "Exploring Service Key Success Factors, A study in the logistics automation industry"

Mandarin Chinese Intermediate Level 1 - 3

Mandarin Chinese Beginner Level 1 - 3

Higher National Diploma (Hnd), It Systems & Software, Distinction

Higher National Certificate (Hnc), Computer Software Engineering, Distinction

National Certificate (Nc), Computer Software Engineering, Distinction