• Consulted with organizations and individuals across the US and Canada to enhance career and business objectives.• Provided guidance to entrepreneurs looking to start businesses and executives seeking career transitions.• Achieved a 20% increase in client satisfaction and a 15% growth in revenue for CoreTactic.

RIF on July 28, 2023• Directed, hired, mentored, and led a team of 8, establishing KPIs in alignment with company vision and goals increasing overall achievement of planned improvements.• Oversaw 3 projects, managing several key client accounts totaling $2M+, leading large IT modernization initiatives leveraging modular and agile development of software and release of functionality.• Defined stakeholder management strategy for complex process integration and shared service model, preparing azure for on-prem to cloud migration resulting in higher datacenter ROI.• Collaborated with senior leadership to define transparent cost and charging models, ensuring adequate funding to meet development and capacity needs.• Developed and maintained IT policies and procedures regarding processes, equipment, communications, and software resulting in team efficacy.• Handled Proof of Concept and solution demonstrations ensuring we meet the customer where they are at.• Built and nurtured relationships with stakeholders, executives, and decision makers of Fortune 1000 companies, identifying selling opportunities, increasing revenue and developing new relationships.• Served as subject matter expert, providing domain expertise with experience building business cases and communicating client-specific value resulting in improved outcomes.• Led technical discussions with business and technical decision makers, including detailing technical specifications, product roadmaps, deployment, and third-party integrations.

• Oversaw, trained, and led a team of 50+, generating $1M MoM while leading Azure, M365, Security and Identity client.• Collaborated with cross-functional teams to develop and implement robust information security policies, procedures, and controls to protect client data.• Provided coaching, training, and education to ensure high performance for client-facing teams to accelerate ramp time by 20%.• Executed an analysis of existing systems, its effectiveness in the environment and the cost impact of pursuing alternatives for an improved state resulting in client cost reduction/avoidance.• Managed annual budget of $12M, handling forecasting and spend.• Participated in the pre-sales process including pre-sales meetings, statement of work creation and proposal, improving client communication and acceptance of project outcomes.• Acted as a Concurrency advocate through participation and leadership in community user groups, conferences, vendor relationships and marketing events to help support the brand.• Drove project escalations to resolution by partnering within all areas of the business and delivery in tight partnership with Sales Organization based on CRM data resulting in more effective client relationships.• Developed a Customer Satisfaction Survey and Project Performance Survey to enhance customer experience.