Primary follow up contact for members after enrollment to NortonLifeLock products.Ensure members understand how the NortonLifeLock product works and its functionality. Educate them on how the tools provided by their subscription can benefit them in preventing or mitigating their identity theft.Assist members in utilizing their member portal to assess identity theft alerts and notifications. Mediate cases with merchant to resolve outstanding alerts and guide them through setting up security protocols through various agencies to minimize threats.Build a sense of reliability and safety in having the NortonLifeLock product to maintain customer loyalty and retention.

Oversaw company operations. Primarily developed and maintained B2B leads and relationships. Ensuring that new clients were onboarded with the correct suppliers and that they understood how their product was being developed and executed. Was successful in negotiating and executing contracts with companies like Walmart, Coca-Cola, Proctor & Gamble, Pabst Brewing Company, Unilever, Under Armor, Makers Mark, Casamigos Tequila, and more. Daily operations included growing the client base consistently. Processing requests for orders and developing plans of execution for approved projects. Making sure sales teams followed up on newly provided leads and maintaining regular contact with clients to consistently understand and adjust to their changing goals and needs.

Primarily charged with creating and maintaining client relationshipsManaged project development and sales teams by having daily communication/meetings with clients to make sure that product adjustment and changes were understood and if necessary pivot strategies in accordance with the customers goals. Negotiated/reviewed purchasing contracts with buyers as well as vendors both domestic and international. Executed and fulfilled on RFQ requests as well as assisted customers and clients in logistics and storage negotiations to ensure a complete “one stop shop” experience and sense of simplicity for the client.Maintained client relations through extensive personal follow ups and customer service.

Responsible for following up on new client/sales leads provided by management. Maintaining existing client and customer relations. Developing projects and timelines and executing them accordingly while managing the customer’s expectations. Followed up on daily customer interactions, project development updates, and overall customer service.