Nicholas Venditti Email & Phone Number

Vaughan, On, Ca

Ontario, Canada

Continually strengthens customer service and communication skills within a team environment

Ontario, Canada

Took on the role of a full-time Service Desk Analyst, multitasking calls and ServiceNow tickets by managing user accounts, permissions, and access controls as well as providing expert troubleshooting of hardware, software, VPN, and network problems, in person and remotely for the office and stores Assuming the roles of User and Exchange Administrator and utilizing tools such as Microsoft Azure, CRM and 365 Admin, Active Directory, SCCM, TightVNC, CrowdStrike Falcon, and SOTI MobiControl… Show more Took on the role of a full-time Service Desk Analyst, multitasking calls and ServiceNow tickets by managing user accounts, permissions, and access controls as well as providing expert troubleshooting of hardware, software, VPN, and network problems, in person and remotely for the office and stores Assuming the roles of User and Exchange Administrator and utilizing tools such as Microsoft Azure, CRM and 365 Admin, Active Directory, SCCM, TightVNC, CrowdStrike Falcon, and SOTI MobiControl Tasked with workstation setup, onboarding, offboarding, imaging, decommissioning, vulnerability assessment and remediation of all MacOS devices, as well as staff training on Microsoft 365 and MFA Handled security tickets for unauthorized login attempts, potentially malicious files, phishing emails, and excessive DNS queries, often working cross-functionally with the security team and other IT teams Show less

Ontario, Canada

Conducted research and analysis of session-replay software tools from a user privacy perspective Implemented and utilized several of these tools on a prototype website to generate weekly reports

Ontario, Canada

Remained calm in a fast-paced environment as the only one handling the ballot counting technology