Nicholas Mcgrath Email & Phone Number

Elkton, Md, Us

Elkton, Maryland, United States

State College, Pennsylvania Area

- Assist prospective students in their pursuit of finding a University for higher education- Maintain professional demeanor throughout tours as a representative of Penn State University

State College, Pennsylvania, United States

- Facilitate the training of all new tour guides and continued re-education of returning tour guides- Manage tour scheduling system for upwards of 200 tour guides to ensure proper distribution of shifts and time off requests- Redesign Penn State's touring interface with total emphasis on virtual interaction in the midst of the Covid-19 Pandemic preventing in-person campus visits

State College, Pennsylvania, United States

- Work alongside admissions staff to provide a marketable experience to prospective families- Lead team of tour evaluators and monitor the progress of evaluations across 300+ tour guides- Facilitate the scheduling of evaluation team and collaborate with other touring organizations to ensure cohesive structure is being maintained

State College, Pennsylvania Area

- Work alongside Lion Scout Tour Director in the training of new tour guides and re-education of current tour guides- Facilitate the creation and maintenance of all training material including but not limited to knowledge presentations and exams- Collaborate with the Office of Undergraduate Admissions to ensure cohesion with other touring organizations and maintain relevancy among other Admissions Departments

State College, Pennsylvania Area

- Ensure all campus tour guides adhere to ethics and standards set forth by the Office of Undergraduate Admissions- Provide feedback from evaluated tours to help guides improve their performance and overall touring standards- Work directly with Admissions team to improve tour experience and visitor satisfaction

- Work alongside the Lean Six Sigma team to develop / improve upon various cost saving strategies- Lead Kaizen events and efforts to improve company savings- Use LSS tools such as SIPOC, VOC, and Process Maps to visualize improvement efforts

Langhorne, Pennsylvania

- Manage daily labor requirements for upwards of 40 employees- Supervise the operation of Sesame Place's mechanical attractions alongside non-mechanical play areas- Perform daily inspections on all mechanical attractions to ensure safe operation- Ensure all employees are following safety protocols and keeping in line with SeaWorld’s guest service basics

Shippensburg, Pennsylvania

- Use process maps and utilization charts to effectively improve overall plant processes- Create and improve upon methods for monitoring negative and lost inventory throughout all assembly and sub-assembly areas- Work with materials and receiving team to mistake-proof current processes for material handling and inventory flow throughout the facility