Nick Wake Email & Phone Number

Chicago, Il, Us

Deerfield, Il, Us

Responsible for creation and maintenance of platform APIs including implementation of the product strategy and roadmap through production and analysis of customer success.

Chicago, Illinois, Us

Part of the initial product team created to build a SaaS B2B platform for insurance carriers to process claims end-to-end with a virtual and seamless capability. - Built and maintain our SaaS B2B platform roadmap, built with AWS infrastructure, obtaining executive buy-in for features and aligning other product teams for feature delivery. - Lead customer-facing workshops to understand business processes and pain points, introducing roadmap features to expand platform capabilities and solve issues- Create product requirements through user stories utilizing Confluence for alignment and traceability through QA testing, customer UAT testing, as well as production launches.- Lead multiple Agile development teams delivering and expanding products into the platform, as well as providing API documentation and SDKs for the platform communications.- Perform full product management responsibilities within the services business for CRM platform enhancements and align our company strategy, resulting in realized $2M in financial savings for 2018 and a prioritized $5M+ in potential future financial savings.

Chicago, Illinois, Us

Joined the Snapsheet team to help shape Snapsheet’s long-term product strategies, translate customer requirements into technology solutions, manage scope and schedule of software releases.- Architected the AWS Amazon Connect phone platform to meet company strategies, reduce maintenance of the system, and provide metrics for all users in operations and executives.- Devised and adapted a 2-week duration flawless launch strategy for all new customer onboarding, reducing the experience by 50% and resulting in 2 years of on-time launches for over 50 customers.- Created IT resource handling strategies within a 24-hour time period realizing a continual yearly cost savings of 10%. Also launched a helpdesk system to categorize and measure incoming requests and established KPIs for measuring success based on severity of issues- Performed program management for the initial launch of our Snapsheet Transactions payments platform.

Brought in to manage the software engineering team for the Telematics Control Unit (TCU) product to realize full model-year platform roll-out of 2017 and 2018 Ford vehicles, as well as act as customer interface for Ford Motor Company. - Managed stakeholder engagement and delivery of project health updates to senior-level management teams at Continental and Ford Motor Company.- Lead software development teams, including 3rd parties, consisting of 20-25 globally-located engineers, to meet newly established ASPICE levels of quality for TCU features, as well as manage and coordinate content to support ASPICE audit of the TCU software teams.- Successfully delivered 10 major customer software releases, spanning a timeline of 15 months, on-time and on budget by effectively managing all areas of the project, from up-front budget and scheduling through production-level software delivery to Ford plants.

Chicago, Il, Us

Promoted to provide strategic leadership and management of high-revenue projects through project planning, design, and technical infrastructure operations within the MOTOTRBO platform. - Expanded product through 7 major software releases on-time and on-budget and releasing ~200 new models in 15 months of development.- Managed global cross-functional development teams at 7 different companies, serving as liaison for 3rd parties, while providing senior-level stakeholder updates.- Provided supply chain logistics for factory and delivered over $100K annually in direct cost savings for application timing improvements, reducing factory average software flashing times from 3 minutes, 27 seconds to 2 minutes 5 seconds.- Performed Black Belt Initiative to calculate and track all KPIs measurements for System Access Timing (SAT) and Voice Access Timing (VAT) across the platform for every release, instituting defect predictions to measure product quality.

Chicago, Il, Us

Fulfilled engineering project management role for 2-way radio platform with accountability for overseeing cradle-to-grave project logistics and delivering weekly status reports to stakeholders. - Managed worldwide cross-functional project team and lead System DFMEA teams for the platform to redefine the KPI analysis with SAT, VAT and Audio Throughput Delay.- Architected an automation test platform for validating embedded software by capturing Over-the-Air and IP-based data packets enabling 40%-60% of new tests per release to be automated, introduced the ability to control system variables to ensure quality standards, and reduced per defect costs from ~$4,401 to ~$254

Chicago, Illinois, Us

During this time, I was charged with accountability for developing and implementing Unit and Integration Test strategy based on requirements provided by System Architects to be used on Subscriber and Repeater (Infrastructure) of newly developed embedded software within MOTOTRBO Digital radio system. I led the Integration Test Team and worked with System Architects, Quality Blackbelts, and Quality Managers to collect and analyze historical data, and used predictive tools to define, measure, track, and maintain Six Sigma Quality (99.999% success) for SAT, VAT, and ATD within the product. I documented and performed Expert Blitz testing; triaged all software defects submitted by test groups, developed Traceability Matrix for requirements into test cases developed by SIT, Box Test, and Integration teams, and provided technical guidance for new members of the Integration Test and SIT teams.

Chicago, Illinois, Us

• Accountable for architecture, requirements, design, implementation, and unit testing of features being implemented into iDEN Subscriber products for Nextel/Sprint, including the i930 Smartphone. Development centered on a new platform and included porting over existing Ergonomics layer of architecture into a self-sufficient, proprietary interface handling messaging being sent to, and from, the Fixed Network Equipment to the Subscriber. • Responsible for testing race conditions within the Subscriber for all messaging and data to the application layer.

Chicago, Illinois, Us

Created graphical .dlls for debugging iDEN Subscriber products for Nextel/Sprint. Architected Unit Test scripts used by the CORE team to write feature implementation test scripts. • Aided in maintaining TL9000 and SEI Level 3 compliance, while participating to attain SEI Level 5 for the iDEN SU group.

Bachelor Of Science (B.S.), Electrical And Electronics Engineering

Six Sigma Dfss Black Belt Trained, Quality Engineering

Six Sigma Green Belt Certified, Dmaic, Quality Engineering

College Preparatory