At Brand Experiences we help organisations realise their full potential by delivering better experiences to their customers, employees, prospects and candidates. We believe that customer experience (CX) and employee experience (EX) are two sides of the same coin and that to sustain success businesses need to be great at both. Key achievements so far include:- Winning accounts at several brands in the UK, Middle East and North America – including Al Mulla Group, Etihad Aviation, and Heathrow.- Supporting the roll out of the motivation platform mojo into 50+ brands.- Running training courses for the Institute of Internal Communication in the fields of Employee Experience and Internal Communications.- Being invited to speak across the world on the topic of Employee Experience (in Europe, Middle East, North America).

Leading the employee experience and internal & external communication for a major PIF project.

One Housing provides places for people to call home and supports them to live well. Key achievements included:- Being awarded the 2020 'Internal Communicator of the Year' award and the 2019 'Manager/Leader of the Year' at the Institute of Internal Communications Awards for Excellence and my team being shortlisted for 'Best not for profit/public sector team'.- Developing an ongoing campaign to help colleagues understand what the business transformation, One Future, involved and its objectives – 99% of people managers confirmed that they understood it and 98% of people managers confirmed they could articulate the three themes of One Future. The One Future campaign was shortlisted for two awards.- Leading on the implementing new vision and values, and then embedding them.- Authoring the three-year engagement and experience strategy, built around three key areas: sharing information, supporting collaboration and building engagement.- Working with directorates to improve their Employee Experience, utilising tools such as mojo, Journey Mapping and Persona Definitions.- Successfully delivering bi-annual people managers conferences and Exec Roadshows – always delivered on budget.- Introduced new channels which have greatly increased engagement: Workplace (by Facebook), and Eight to One (monthly e-bulletin featuring updates from all eight Exec Team members). - Introduced behavioural change through the modern ways of working programme; which includes new IT kit, new software and technology (including CRM), and flexible working.- Delivering campaigns to launch: Life@One (Benefits, Recognition and Wellbeing offer), One Academy (the centre for learning), Talent Resourcing platform, joint LMS/Performance Development platform, CMS, and All for One (Diversity group).- From the employee surveys, 82% feel kept up-to-date with the goings on at One Housing, on average.- And seeing two direct reports promoted and one moving on to a more senior role elsewhere.

Alshaya has 55,000+ colleagues across 90 brands spanning 17 countries in MENA and Europe. Whilst at Alshaya the team won an Institute of Internal Communications award for a project which I was proud to lead. Other major achievements included: - Launching the Learning Management System, with exceptionally high sign up and user rates - Launching the customer loyalty programme (card and mobile app), smashing membership targets - Launching a Health & Safety awareness strategy, achieving over 80,000 instances of learning in the first year- Launching a digital IT Helpdesk, enabling self service requests, which reduced call volumes and job completion rates- Launching a new employee survey, with the key focus being on driving continuous change- Authoring the strategy and tactics for several multi-channel internal campaigns- Enhancing the direct-to-store comms platform, resulting in excellent user feedback and higher than expected usage- Overseeing the successful delivery of global awards events, delivered on time and under budget- Writing and editing high-level corporate materials - announcements, speeches for Business Leaders etc.... And what I was particularly proud of is that two of my direct reports were promoted.

I managed all aspects of internal and external communications, including:- The website - Social media- Monthly e-newsletter- Case studies and brochures- Events (Hosting and presenting)

- Authored CEO and C-Suite announcements and speeches- Edited the internal magazine and e-newsletter- Authored external brochures - Planned and managed internal events for 500+ people- Managed the Intranet- Led on office move comms- Led on charity and community work- Managed internal comms campaigns

- Led on the comms for the launch of the Hampshire Family Information Directory- Content/Editing the website and Intranet- Copywriting

- Managed the website and Intranet- Copywriting- PR- Authored the monthly e-Bulletin- First line IT fixer