Technology leader for the USAA Research and Development Organization in the Plano regional office, leading the Digital portfolio. • Directed teams that implemented DDoS protection for mobile platform; an Alexa and Facebook Messenger Chat Skill utilizing a third party NLP; an Augmented Reality game for Marketing; a Mobile Home Maintenance reminder system; and Third Party OAuth solution• Delivery manager for Cloud Platform in R&D - implemented first cloud projects for USAA utilizing AWS; helping with migration to Cloud Infrastructure; developed new URL shortening service on AWS• Pioneered the Machine Learning Forum for the Plano office; Member of the Bot Strategy working group; Member of the Retain and Attract Talent team - helped coordinate and host MeetUps• Coordinated Plano Innovation Day - showcasing innovation across the enterprise• Liaison for Enterprise IT - updating senior leaders and working with Enterprise teams on hand-offs of efforts from R&D• Piloted first ever bank integration of bitcoin wallet provider, Coinbase, with web and mobile platforms

Senior Implementation Manager - Professional Services consultant working directly with clients, responsible for the overall design, development, and implementation of large scale loan origination platforms ranging from Retail, Credit Card, Auto Finance, and Commercial lines of business.

Responsible for 60+ Auto Finance Loan Originations Applications Managers and Developers• Key member of technically focused group, established to stabilize and increase capacity and throughput of Loan Originations platform.• Reduced high severity issues by 97% and increased system capacity by 250% through system analysis, increasing code quality, architectural overview, and database optimization• Spearheaded Continuous Integration and Deployment implementation – increased unit test coverage from 0% to 15% in 6 months, reduced build times by 90% and deployment time by 88%• Transformed Application development and delivery from 100% Outsourced model to In-sourced led Agile Teams, while maintaining budget neutral• Leader on transition to Agile Methodology – established and met milestones, communicated to business partners on reasons for change, established dedicated, focused teams, tracked adoption• Initiated system rewrite, provided time and effort estimates, worked with Senior Leaders on budgeting and team needs – met all milestones• Demonstrated and brought in innovative tools and products for increasing developer productivity, production logging monitoring, increasing system performance, and environment management and configuration

Manager of Restaurant Technology Team - Operating System, Hardware Certification, Point of Sale, Back Office systems, & Overflow Call Center Application.• Partnered with Business to develop and implement a migration strategy to move from legacy applications to a modern architecture to improve restaurant data metrics• Fostered a learning culture by using knowledge sharing technical sessions and formed a technical standards committee, improving development processes and reducing overhead• Formed and led new team of developers in bringing in house an Overflow Call Center Application, accounting for $2.5 million in revenue per month• 95% reduction in on call issues through changes in development processes and application improvements• Aligned with Business to develop a rolling 3-year roadmap of techn

I was lead developer and led a team to develop the next generation of the OnQ application.