- Led operations in coordination with a team of Certified Financial Planners and marketing professionals- Coordinated with cross-functional teams to maintain high service standards and client satisfaction.- Developed and implemented operational policies and procedures, ensuring alignment with company objectives.

- Led a diverse team in the execution of insurance claim processes, focusing on long-term disability claims.- Enhanced team performance through targeted training, mentoring, and performance monitoring.- Collaborated with other departments to resolve complex claim issues and improve customer service.- Conducted regular analysis of team performance metrics to identify areas for improvement and implement strategies to boost efficiency.

- Oversaw daily operations in wealth management, ensuring compliance with regulatory standards and company policies.- Led a team of operations associates and financial advisors, providing guidance for operational efficiencies and client relationship strategies-Implemented process improvements to enhance operational efficiency and client satisfaction-Analyzed financial market trends to inform management strategies and client advisories

An adjutant general officer is responsible for providing personnel support that affects Soldier's overall welfare and wellbeing, while assisting commanders by accounting for and keeping Soldiers combat-ready.Additional job duties include: *Principal advisor to the battalion commander for all matters concerning human resource support for all assigned and attached personnel*Responsible for supervising all strength management/strength distribution actions*Assignment as a platoon leader: responsible for training, readiness, health and welfare of 20 soldiers and the accomplishment of wartime missions.

Request, adjust, and control surface-to-surface fires, provide targeting information in support of Type 2 and 3 CAS terminal attack controls, and perform autonomous Terminal Guidance Operations (TGO).

- Conducted comprehensive analysis and adjudication of long-term disability claims, ensuring adherence to policy terms and compliance with regulatory standards.- Liaised effectively with medical professionals, claimants, and other stakeholders to gather necessary documentation and information for accurate claim assessments.- Utilized specialized knowledge in disability insurance to evaluate complex cases, making informed decisions regarding eligibility and benefits.- Maintained high standards of accuracy and efficiency in processing claims, contributing to the overall operational effectiveness of the claims department.- Provided empathetic and clear communication to claimants regarding the status and outcomes of their claims, ensuring a positive customer experience.- Participated in regular training sessions to stay updated on industry practices and changes in disability insurance regulations.

Provide timely and effective claim service; handle administration of STD and FMLA/LOA disability claims arising under disability insurance or leave of absence policies.

Responsible for providing highly responsive and quality service to customers through the use of multiple system applications, administrative processes, and operational tools. Provide customer service on policy administration, benefits, telephonic intake, FML administration, VWB, or individual products on our traditional or Fast Forward platforms.

The General Manager position requires an experienced professional in the food and customer service industry with a proven leadership record, comprehensive industry knowledge, and excellent interpersonal skills. Exhibit effective communication skills, sound judgment, and a positive attitude in the workplace. Leadership of employees and the management team, customer service, and attention to detail are central attributes of this position.