Nicholas Wilson Email & Phone Number

Casablanca, Ma

EVP of Sales / CGO focused on developing and executing strategies to identify growth opportunities by analyzing market trends, customer insights, and competitive landscapes. Creating innovative approaches to match new companies with the talented Intelcia team and innovation across the globe!Intelcia is a bold, innovative and constantly growing company, powered by 40,000 employees in 18 countries across Europe, Africa and the Americas. Thanks to its multi-channel CX, BPO, ITO, innovation and consulting solutions, it enables its customers to better engage with their targets.

Providing Fractional Sales Leadership for Small to Medium Business Owners as an Outsourced CMO CCO

Stamford, Connecticut, Us

Stamford, Connecticut, Us

Charter Communications | Greenville SCDirector of Sales Support, 11/2016 – PresentManage 200+ internal employees and 500+ outsourcers at various sites for Legacy Charter Residential Sales Support. Collaborate with Call Center Senior Leadership, Retail, Direct Sales, and other departments to implement improvements in order recovery and completion rates. Ensure first call resolution for all non-subscriber or informational calls to ensure sales representative availability for new and extended business opportunities.

Philadelphia, Pa, Us

Responsible for setting the strategic sales direction and culture in Beltway Region for residential Inbound Sales and Comcast Service Centers by driving the team to exceed sales and operational objectives. Working cross-functionally to identify key processes/infrastructure improvements and establish partnerships to support exceptional customer service, customer retention and revenue growth. Contributes to the development of the organization’s business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Oversees a team of more than 500+ sales agents in multiple locations throughout VA, DC and MD area with a customer base of over 2 million plus.

Stamford, Ct, Us

Provide strategic and operational leadership for over 650 employees in customer care, technical support, and sales for 800,000+ subscriber cable system operating in multiple markets in Southwest Ohio, Kentucky, Indiana and West Virginia.Manage to call center monthly operating metrics within budgeted expense parameters. Focus on attainment of transactional sales, retention and expense goals. Forecast impact of system and departmental activity as accurately as possible to increase customer satisfaction.Create and execute strategy for providing best in class customer service while increasing sales performance.Analyze activity and statistical data, including daily/weekly telephone volume and response times, to adhere to telephone response time goals.Oversee 36 Company Owned Retail Stores across Southwest Ohio, Kentucky, Indiana, and West Virginia

Stamford, Ct, Us

Responsible for 3 Functional Areas – 14 Care Centers, 3 Mall Stores, +50 3rd Party Retail Relationships, and 103 Full Time EmployeesP&L responsibilities for three separate budgets Oversight of Department with the most Asset Responsibilities in CompanyTop Ranking in Retail Partnership Sales and Selected for Pilot Store within StoresHired and Developed 80 % of Current Management Staff since '08

Stamford, Ct, Us

Time Warner Cable, Southwest OhioManaged 18 Stores and 94 Full Time EmployeesManaged the Opening of 3rd Mall Store and developed Marketing Campaign to introduce all 3 stores to the new marketsIncreased Sales 27% Year over YearGrew Department's Sales Contribution to 11% of Division Sales and became 2nd Highest Producing Sales Channel in DivisionGrew Performance by Developing Performance Plan and Performance Improvement Plans

Stamford, Ct, Us

Mall Store Supervisor with focus on sales managementOpened 1st Retail Sales Center inside a Mall in Division and Assisted in DesignLed Department in Sales and Goal AttainmentHired and Trained New Staff of 12 with less than 60 days to openDeveloped Commission Plan for Department

Stamford, Ct, Us

Call Center Supervisor with focus on sales managementCoached 23 CCA's from last place in sales to 3rd in Division with in three monthsActing Sales Trainer for over 200 associates Established new QAF tool to coordinate operations between departmentsOriginated Trophy Club for employee recognition

Stamford, Ct, Us

Generated revenue by identifying opportunityNetworked with potential subscribers and expanded new products with patrons Increased sell-in penetration through effective presentation skills Surpassed elevating sales goals while upholding high service standards Performed customer education while demonstrating competitive advantages

Washington, Dc, Us

Used small unit leadership to train, lead, and accomplish professional goals.Multi-task supervisor and coordinator for detailed communication networks.Employed discipline and determination to personally achieve and set performance standards for platoon.

New York City, Us

Management intern piloted projects on promotional and development events.Established sales goal and guided department to exceed expectations.Coordinated product placement based on customer assessments.Customer service salesman stand out- received four commendationsReviews of exceeding expectation, two promotions and pay increases.

Supervised, hired, trained, and coordinated schedules of staff. Handled customer service needs while maintaining operations of theater.Provided home office with daily bookkeeping requirements

Business Administration

Businsess Administration

Education record

Business Administration

Education record

Education record