• Contributed to 130% revenue growth in 2015 by leading cross-functional teams through complete life cycles of simultaneous, fast-paced, managed IT services projects within the constraints of schedule, budget and scope, while compiling thorough documentation.• Managed establishment of multi-million dollar print services program at local university that supplied over 10k users with a network of 272 pull-print devices, recycled 354 legacy printers, and implemented campus-wide scan-to-email capability reducing paper consumption by 23%.• Managed successful onboarding of 26 clients, 9 server installations/migrations, 4 network relocations, and 32 general hardware installation/upgrade projects.• Guided the installation and customization of professional services automation (PSA) software integrating project management, customer relationship management (CRM), opportunity and quote management, asset management, help desk and ticketing, resource dispatching, expense/timesheet management and invoicing to improve efficiency and profitability. • Developed and implemented project management best practices and 4 templates for recurring projects. • Reported directly to the Vice President.

• Led a team of committed employees to create an inviting, high-quality internet cafe experience with excellent products, motivated personnel, and pleasing aesthetics.• Improved overall sales 17% percent through the following: increase in roast quality, menu, expansive renovations and addition of gallery space.• Maintained all technology consisting of a POS system, 14 desktops, and 2 wireless networks serving up to 100 users daily. • Negotiated a cost-saving lease with 25% less yearly increase in rent than previous lease.• Cultivated employee loyalty resulting in no turnover during the first 15 months of business.• Managed all financial aspects of company including forecasting, budgeting, reconciliation, taxation, quarterly/year-end reporting, and payroll.• Negotiated profitable sale of business.

• Hired, trained, and supervised 25 employees in the company’s 3 internet cafes.• Maintained all hardware, software and security for over 50 desktops. • Introduced innovations for increasing sales, maximizing labor, and managing the cost of goods.• Improved policies, procedures, and quality standards; rewrote training materials.• Managed all inventory and supplies to ensure consistent availability of products.• Frequent “on call” trouble-shooting of situations involving staff, customers, equipment, and buildings.

• Coordinated facilities management operations for Department of Molecular Biosciences which receives $13 million in federal research grants and has an annual administrative budget of $500K.• Served as principal liaison to Facilities Management for 32 professors, 110 graduate students and dozens of staff ensuring smooth management of a diverse and complex department.• Effectively managed the punch list for completion of a $61 million state-of-the-art research facility ensuring timely completion of work to faculty’s exacting standards.• Coordinated the creation of 2 new high-tech laboratories and the relocation of 6 others within the department’s 3 buildings; project completed on time and within budget.• Developed and managed budgets for physical plant expenditures.