Nicholas Wong Email & Phone Number

● Self-employed photographer at www.nwongstudios.com● Specialized in weddings, birthdays, events, families

● Branch Operation Manager to the Digital Investing team (BMO SmartFolio & BMO adviceDirect)● Manage and perform ongoing risk assessments and compliance reviews to ensure breaches in compliance are eliminated and that risk controls are operating appropriately.● Identify and analyze factors which may affect risk mitigation within the branch and compliance with applicable regulatory requirements.● Prepare and complete accurate documentation of compliance monitoring and risk assessments, reporting all findings to the Branch Manager and Compliance● Ensure proper adherence to all aspects of First Principles, Our Code of Conduct and Ethics.● Ensure that Branch organization and delegation templates are in place and up to date● Monitor daily transactions, monthly transactions, and reports in accordance with CIRO guidelines and internal policies and procedures to ensure all identified risks are managed accordingly● Review & ensure all new account application met proper KYC and suitable portfolio was recommended● Monitor client's investment suitability● Support CIRO registration & upkeeping for all Advisors● Participate in various projects

Toronto, Ontario, Canada

● Investment Advisor to BMO SmartFolio & BMO adviceDirect ● Analysis of financial information and assisting with financial decisions to help clients plan for short and long term savings and investment goals.● Conduct personal consultations with prospects and clients, ensuring their pre and post onboarding experience is effortless.

Toronto, Ontario, Canada

● Team’s acting assistant manager during busy periods● Managing client’s expectations during escalation and resolved them within expected time frame● Participated in focus group and facilitate training for new software to other investment specialist● Facilitated new hires training sessions by providing leadership, sharing best practices and feedback as a backup learning facilitator● Assisted upper management to other various tasks and projects

Toronto, Ontario, Canada

● Licensed as equity trader and option by CIRO & placed trades on behalf of clients● Provided exceptional customer service to high net worth clients as a backup for the 5 stars team & branch support● Consistently exceeding target key metrics such as sales, NPS, AHT, and other key drivers● Offered customized solutions to customer’s needs● Analyzed accounts to ensure they are within the buying power limits● Fostered relationship with BMO Financial Group partners by providing them support and answering inquiries● Accurately executed large money movement within InvestorLine and BMO bank accounts

Toronto, Ontario, Canada

● Supervise & provide training to the whole team; ensuring consistency of service and client satisfaction on every interaction● Provide continuous guidance through constructive feedback to colleagues for continuous improvement● Assist in the development and motivation of the spa team to increase retail sales and guest loyalty● Monitor operations to ensure compliance with applicable health, safety, and hygiene standard● Coordinate facility schedules to maximize usage and efficiency ● Maintaining inventory level & order new supplies● Managing employees' schedule & payroll through Ceridian● Perform accounting duties; such as recording daily cash flow, preparing bank deposits, and generating financial report

Toronto, Ontario, Canada

● Set up online ads campaigns with the given budget on multiple different channels, targeting specific audience groups● Digital marketing: Google Adwords, Facebook Ads, SEO/SEM, publisher/affiliate marketing, game portals/networks, PPC, CPM● Monitored Ad campaigns and analyzed their performances through the company’s internal system database● Drafted extensive marketing plans for new and upcoming online game titles● Organized promotional materials in order to maintain high customer/player base● Actively engaged in social network activities such as Facebook, YouTube and forum● Performed customer service such as ticket support, in-game support, and forum moderator

Toronto, Ontario, Canada

● Prepared and organized tutoring material tailored to each student● Tutored students in biology, chemistry, and math● Helped students develop study skills needed to succeed

Toronto, Ontario, Canada

● Oversee and performed quality assurance at the manufacturing facility● In-depth understanding with GMP & ISO 9001:2008 certified company● Understanding and knowing current process, process design & inorganic materials● Designed SOP & QA forms & trained QA● Tested samples for validation & collected all validation data● Analyzed data & devised methods for improvements ● Researched & tested ingredients formulations to improve products ● Developed recipe for new product line● Led a project for launching new product line

Toronto, Ontario, Canada

● Specialized in personal tax return with professional tax return program Cantax & ProFile● Maintained and organized database & files● Performed tax audit in securities, such as stocks & bonds● Compile and analyze financial information to prepare entries to accounts● Monitor and review accounting and related system reports for accuracy and completeness● Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents

Ottawa, Ontario, Canada

● Received all goods and ensured they are entered in a timely manner● Ensured all orders are entered in an accurate manner according to specific requirements● Redirected shipment goods as required● Provided support and trained new team members● Provided professional quality service and sales to clients● Performed data manipulation, and analyzed reports periodically using KPIs● Determine opportunities & threats by data analysis

Ottawa, Ontario, Canada

● Maintained and organized records of sales and service activities● Sought, recognized and acted upon sales/referrals opportunities to expand business relationships with clients● Distributed product literature and answered client inquires● Operated in multiple working relationships, partnerships and environments

Ottawa, Ontario, Canada

● Conducted market research through telephone interviews for various prestigious companies in Canada & USA● Maintained the confidentiality of individuals interviewed

Hong Kong

● Supported coworker by being flexible and taking initiatives● Prepared and organized course documents● Evaluated and advised students on their tests and homework● Maintained a comprehensive filing system of student files

Certificate, Business Analyst

Certificate, Bioinformatics

Bachelor, Biochemistry