Nicholas Wong Email & Phone Number

• Self-employed photographer at www.nwongstudios.com
• Specialized in weddings, birthdays, events, families

• Branch Operation Manager to the Digital Investing team (BMO SmartFolio & BMO adviceDirect)
• Manage and perform ongoing risk assessments and compliance reviews to ensure breaches in compliance are eliminated and that risk controls are operating appropriately.
• Identify and analyze factors which may affect risk mitigation within the branch and compliance with applicable regulatory requirements.
• Prepare and complete accurate documentation of compliance monitoring and risk assessments, reporting all findings to the Branch Manager and Compliance
• Ensure proper adherence to all aspects of First Principles, Our Code of Conduct and Ethics.
• Ensure that Branch organization and delegation templates are in place and up to date

Toronto, Ontario, Canada

• Investment Advisor to BMO SmartFolio & BMO adviceDirect
• Analysis of financial information and assisting with financial decisions to help clients plan for short and long term savings and investment goals.
• Conduct personal consultations with prospects and clients, ensuring their pre and post onboarding experience is effortless.

Toronto, Ontario, Canada

• Team’s acting assistant manager during busy periods
• Managing client’s expectations during escalation and resolved them within expected time frame
• Participated in focus group and facilitate training for new software to other investment specialist
• Facilitated new hires training sessions by providing leadership, sharing best practices and feedback as a backup learning facilitator
• Assisted upper management to other various tasks and projects

Toronto, Ontario, Canada

• Licensed as equity trader and option by CIRO & placed trades on behalf of clients
• Provided exceptional customer service to high net worth clients as a backup for the 5 stars team & branch support
• Consistently exceeding target key metrics such as sales, NPS, AHT, and other key drivers
• Offered customized solutions to customer’s needs
• Analyzed accounts to ensure they are within the buying power limits
• Fostered relationship with BMO Financial Group partners by providing them support and answering inquiries

Toronto, Ontario, Canada

• Supervise & provide training to the whole team; ensuring consistency of service and client satisfaction on every interaction
• Provide continuous guidance through constructive feedback to colleagues for continuous improvement
• Assist in the development and motivation of the spa team to increase retail sales and guest loyalty
• Monitor operations to ensure compliance with applicable health, safety, and hygiene standard
• Coordinate facility schedules to maximize usage and efficiency
• Maintaining inventory level & order new supplies

Toronto, Ontario, Canada

• Set up online ads campaigns with the given budget on multiple different channels, targeting specific audience groups
• Digital marketing: Google Adwords, Facebook Ads, SEO/SEM, publisher/affiliate marketing, game portals/networks, PPC, CPM
• Monitored Ad campaigns and analyzed their performances through the company’s internal system database
• Drafted extensive marketing plans for new and upcoming online game titles
• Organized promotional materials in order to maintain high customer/player base
• Actively engaged in social network activities such as Facebook, YouTube and forum

Toronto, Ontario, Canada

• Prepared and organized tutoring material tailored to each student
• Tutored students in biology, chemistry, and math
• Helped students develop study skills needed to succeed

Toronto, Ontario, Canada

• Oversee and performed quality assurance at the manufacturing facility
• In-depth understanding with GMP & ISO 9001:2008 certified company
• Understanding and knowing current process, process design & inorganic materials
• Designed SOP & QA forms & trained QA
• Tested samples for validation & collected all validation data
• Analyzed data & devised methods for improvements

Toronto, Ontario, Canada

• Specialized in personal tax return with professional tax return program Cantax & ProFile
• Maintained and organized database & files
• Performed tax audit in securities, such as stocks & bonds
• Compile and analyze financial information to prepare entries to accounts
• Monitor and review accounting and related system reports for accuracy and completeness
• Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents

Ottawa, Ontario, Canada

• Received all goods and ensured they are entered in a timely manner
• Ensured all orders are entered in an accurate manner according to specific requirements
• Redirected shipment goods as required
• Provided support and trained new team members
• Provided professional quality service and sales to clients
• Performed data manipulation, and analyzed reports periodically using KPIs

Ottawa, Ontario, Canada

• Maintained and organized records of sales and service activities
• Sought, recognized and acted upon sales/referrals opportunities to expand business relationships with clients
• Distributed product literature and answered client inquires
• Operated in multiple working relationships, partnerships and environments

Ottawa, Ontario, Canada

• Conducted market research through telephone interviews for various prestigious companies in Canada & USA
• Maintained the confidentiality of individuals interviewed

Hong Kong

• Supported coworker by being flexible and taking initiatives
• Prepared and organized course documents
• Evaluated and advised students on their tests and homework
• Maintained a comprehensive filing system of student files

Certificate, Business Analyst

Certificate, Bioinformatics

Bachelor, Biochemistry