Nicholas Chan Email & Phone Number

Remote

- *Set to Launch Soon*

Roxbury, Ma

- Engaged in food production procedures and delivery - Ensured customer satisfaction by offering services beyond expectations and effectual pricing structure - Aided in collecting food ingredients and arranged catering service for particular events- Supported process to develop and organize catering services- Promoted to head event chef after 2 months

Watertown, Ma

- Triaged all requests received via Rightfax, verified member eligibility, including checking WAM for Carelink eligibility ascertains benefit availability and creates all events in CCMS and attached the fax file to the event.- Liaison for Customer Representatives, and Case Management Departments, concerning education on AOR/DPOA/HCP/1696 forms and HIPAA.- Distributed requests by creating a reminder to the Precertification Clinical Nurse per Department workflows.- Notified requesting providers if the member has terminated coverage or if a pharmacy request is received for a member whose Plan has a pharmacy carveout. Also voided and closed these events in CCMS.- Made outreach phone calls to purported representatives in regards to obtaining legal documents (ie: DPOA, HCP, AOR & 1696 forms) upon requests for organization determinations. - Trained letter writers and nurses how to perform outreach phone calls and create set ups on CCMS in regards to prior authorization requests.- Utilized programs such as ALUI, CCMS, Diamond, CaseTrakker, TAHP, Macess, Rightfax, Excel, Power Point, Word, and IBM Lotus Notes to conduct daily tasks.

Watertown, Ma

- Coordinate and conduct pre-admission reviews for all scheduled and urgent (non-same day) admissions and short stays- Conduct admission reviews for the population of patients admitted to the hospital- Pre-registered hospital and facility admissions and initial length of stay for certain procedures for Medicare Preferred and Commercial members- Entered proficient and accurate PHI through ALUI, MACESS and CCMS- Applied CPT, ICD-9, and some ICD-10 codes for inpatient admissions- Appropriately identified urgent situations and followed the appropriate protocol- Managed multiple priorities as well as having the initiative, judgment and perception to operate within a politically sensitive framework- Applied strong organizational and problem solving skills and the attention to detail necessary to act within a complex environment- Solved inaccuracies by communicating with healthcare case managers/facilities via phone and email- Utilized Microsoft Excel for discharged members

Palo Alto, Ca

- Uphold the Illumio brand and culture — you are the first and last point of contact guests haveGreet all visitors, ensure all visitors are properly badged and all visits are logged. The Workplace Coordinator will coordinate with Illumio staff to ensure that all visitors are directed to their hosts in a timely manner.- Create apps (HTML/CSS/JS,Sharepoint) for in-house operations- Greet all prospective job candidates and coordinate with recruiting team to ensure candidates are met in a timely manner.- Serve as primary contact for all deliveries to building and ensure all delivery persons are directed appropriately.- Receive, scan, and sort all incoming packages and mail. Distribute mail accordingly.- Ensure reception area is kept tidy, free of clutter, and is welcoming for all employees, candidates, and guests- Take and relay messages and forwards to appropriate personnel or department- Manage all communication between guests and their vehicles- Assist with Business Card orders, and ad-hoc 'specialty items' office supply orders.- At lunchtimes and other 'open visitor' events, this position takes care of extremely high volumes at the desk. This role requires someone warm, engaging and customer service focused, but also calm and cool under pressure.- Manage Lost and found- Ensure meeting rooms are presentable and stocked with supplies for visitors- Coordinate with Facilities to ensure visitor policy is consistent with security protocols- Address miscellaneous questions and concerns from employees- Assist with other related clerical duties such as photocopying, faxing, filing and collating- Assist Facilities with internal events, i.e. event set-up and visitor management.- Miscellaneous duties and projects as assigned by the SFM

Greater Boston Area

• Served as a resource for all employees at the Boston office, while observing company values• Planned and coordinated logistics, materials, and communications for meetings and development• Created and updated new workflows for all faculty coordinators• Database, Kitchen & Office Supplies Management• Some IT responsibilities (PC’s, printers & Comms)

Cupertino, Ca

Greater Boston Area

UX Design/Front End DeveloperSelected from a highly-competitive applicant pool for an eight-week education program.Startup Institute gives people the skills, mindset, and network to be high-impactemployees at innovative companies.Coursework:• HTML, CSS, CSS3, JavaScript, and jQuery• Best practices and techniques for responsive design• Conducting user research and testing• Wireframing, low-fidelity mockups, and rapid prototyping• Effective portfolio presentation

Needham, Ma

Cambridge, Ma

- Extensive use of Microsoft Office for invoices & editing articles, and HTML for website updates- Transitioned website content from Django to WordPress- Updated website’s event calendar with new and frequent member presentations- Assisted in mass/personal mailing (both sending and receiving)- Mass data entry, future member research, and frequent solo projects (including algorithms) with CEO’s- Assisted in producing and coordinating special events and web-based projects- Maintained social media accounts, and researched potential product representatives

Aquinnah, Ma

-Second in command of the kitchen-Responsible for leading the crew by example, menu planning, some purchasing & receiving, and being familiarized with most aspects of the BoH & FoH.

Aquinnah, Ma

-Organized production, including mise en place, and pre-baking protocols-Carried out shipping & receiving for ingredients and finished products (baked goods)

-Assist Chef William Bradley and James Haibach (commis) with practicing for the USA spot for the 2013 Bocuse d'Or.-Responsibilities included: Recipe & Equipment Research, Prep, Commis #1 and #2 Responsibilities, Clean Up, Equipment Management, and Time Management

Brookline, Ma

- Research and test multiple recipes (Product Research & Design) while adjusting improved versions- AB Testing on final stages of product/recipe design before end user version- UX/Product Research on Recipes & Kitchen Appliances- Compose, Edit & Analyze surveys through Survey Monkey, achieving both qualitative & quantitative data- Science liaison for Cook's Illustrated publication

Allston, Ma

-Identified health/dieting related foods & cooking methods, pertaining towards the increase/decrease of fat/muscle/overall weight (inclded pharmaconutritional foods)-Broke down martial arts techniques practiced from a kinesiology perspective for better understanding-Conducted sports injury assessments, and designed & carried out physical therapy programs-Executed “Try Out” programs to analyze each athlete mentally and physically

Bs, Sports Medicine, Minor Psychology & Criminal Justice

Associates, Culinary Arts

Master Of Computer Applications (Mca), Computer Science