Nicholas Zappa Email & Phone Number

Fully Remote

Melbourne, Florida, United States

•Active Security Clearance•Working on specialized TDM and IXC circuits for the FAA to ensure commercial, private and military flights are able to function properly across the globe. •Day to day work operations covered under Undisclosable Sensitive Security Information. (SSI)

Hybrid/Remote - Leesburg, Fl

•Troubleshooting, repair, provisioning, design planning, engineering of telecommunication circuits.•Proficient expertise in TDM, DWDM, and SONET. DS3 and above circuits, such as optical transport, ethernet, and fiber ranging anywhere from 100Mbps to 10Gig circuits. Typically work on higher-level circuits to assist customers ranging from the hundreds to the thousands; This includes troubleshooting, diagnosing, repairing, re-engineering and rerouting circuits. •Good judgement and decision-making skills, and risk-assessment when it comes to performing repair and maintenance during high volume use times to alleviate downtime as much as possible, while still ensuring the service is running in a high-quality state with minimal to no errors. If it calls for it this could mean taking down a large circuit due to a malfunctioning transport card or cross-connects and working with the field technicians to get it repaired/replaced in a timely manner to avoid long service interruptions.•Constant learning and critical thinking skills on the job daily to better assist field technicians and customer resolution. Including reaching out to vendor partners or learning an access permission or equipment on-the-fly.•Work on lower-level circuits and trunks such as analog/DS0, PRI circuits, switches, and trunks. This also includes potential PBX troubleshooting such as Nortel/Cisco/Mitel/Avaya routers/switches and being able to assist customers in their equipment when necessary, but only as advisement.

Lexington, Kentucky

•Setup, support, and management of technology, hardware and software used in all manner of office environments such as: medical practices, retail businesses, and standard office workplaces.•Project work involving integration of new devices as well as complete server additions, network replacement and migration. Working alongside 3rd-party vendors for migrations, support and configurations. •Server and desktop support on phone, remote, and in person sharing responsibilities among fellow engineers.•BDR (Backup Disaster Recovery) technician working with eFolder Replibit appliances which include installing, maintaining, and troubleshooting appliances and protected systems.

• Rated and ranked search engine information and analytics, primarily for Google.• Correctly identified Google Voice inquiries of varying dialects to matching information for analysis.• Ad-targeting and marketing for Facebook ads, based on users interests.

Booneville, Ms

My work here consists mostly of cleaning production equipment, including full breakdowns of equipment and machines, and operating machine equipment. I worked third shift as it complimented my school schedule well.

Booneville, Ms

Cooked specializing in Hispanic dishes, and moved to server and cashier. I had to leave my office manager position as it was a first shift (early morning) position and did not work with my school schedule. I needed part time work to take care of bills and personal effects.Eventually the money was not enough to afford my bills so I had to move on to work full time elsewhere as hours were split between employees.

Booneville, Ms

• Managed the day-to-day office work including paperwork, payroll, customer support and payments. This includes using Excel, Word and other parts management business related software extensively• Managed the company’s financials including taxes.• Setup and managed the company’s Windows based computer systems, security camera network and upload servers over a VPN network (for legal purposes of purchasing regulated materials by law.) • Setup of OCR software and hardware, remote printing, and regular remote desktop connections.• Managed employees’ schedules and hiring/releasing.• Took care of shipping analytics for small packaging and freight services.• Created and managed the company’s website.• I was also a backup heavy vehicle operator (skid-steers, front-end loaders, and full-size excavator.) This was primarily when an emergency arose and the owners and other certified employees were away or indisposed.When I started school, my role within the business was limited to technical support, computer repair when needed, and website management until they decided they no longer wanted it.

Somerset, Kentucky

I worked alongside an education company (K12 Online Public School) to assure that the parents and their students could adequately access the public school. I was very in-depth and diligent with my work and went beyond what was asked of me to assist these families in their students education. My body of work included technical support for all computer systems, primarily Windows based systems, and very detailed documentation of support tickets and resolutions. This included incoming and outgoing phone calls, as well as web tickets. As I do have extensive IT knowledge of computers systems, I quickly moved to training new hires within the company, and worked alongside supervisors to move the best candidates available to the IT department from general customer support. I very unfortunately had to resign to move to Mississippi due to unforeseen personal circumstances. I would have liked to remain with this company as I enjoyed working with parents and students assisting their needs to improve their education.