Supporting inclusive, creative experiences for artists of all abilities as an Art Teacher's Assistant with Cape Cod C.A.N. I assist in leading art workshops, providing hands-on guidance and encouragement to help participants express themselves and build confidence through art. My role involves preparing materials, helping with project execution, and fostering a positive, accessible environment where creativity thrives.

Specializing in the development of brand storytelling and creation of engaging visual content, including illustrations, logos, social media assets, animation, video, mural work, and designs, for a diverse range of clients across industries.Leveraging creative and innovative expertise to deliver visually compelling content that can be effectively utilized for commercial purposes.Partnering closely with clients to understand their unique needs, bringing their vision to life through strategic collaboration and creative problem-solving.C.V. available upon request.

Oversee the daily operations of the physical outdoor outfitter stores as well as the Shopify online store , ensuring efficient management and exceptional customer experiences.Optimize inventory processes and drive sales performance, achieving revenue goals and enhancing customer satisfaction.Develop and execute strategic marketing initiatives to elevate brand presence, including digital advertising and content creation.Build partnerships and enhance the online presence, utilizing analytics to refine strategies for optimal engagement and growth.

Oversee daily operations of the Customer Service department, collaborate with upper management to improve and innovate customer service goals among employees, and ensure agents are meeting targets, performing to standard, and staying motivated.Possess knowledge and training in all aspects of the company, including the products we sell, delivery, and fulfillment.Familiar with all company policies, including FAQs, product returns and exchanges, and terms and conditions.Work with senior management to streamline, edit, and make changes to company policies.Utilize various programs and applications, such as Gorgias, Shopify, Shipstation, Basecamp, Lightspeed, Google Business, Google Reviews, Yelp, Company WIKI, When I work, Grasshopper, Indeed, LinkedIn, LinkedIn Learning, Asana, Accumula, Facebook, Instagram, Mailchimp, and the Better Business Bureau.Collect customer feedback and manage hotline data.Implemented a customer satisfaction survey on the site and recorded feedback for the Marketing Department.Responsible for designing procedural and policy by standardizing processes of CS for the company WIKI.Created automations with Gorgias for faster and more efficient responding to customers.Developed weekly and yearly reports to partners, company employees, and team.

Physically handled all incoming and outgoing art; sent objects out for conservation and framing; designed and constructed one-of-a-kind shipping boxes, packages, and crates for shipment of artwork in a variety of dimensions; packed and unpacked all works with full regard for the safety of each piece.Coordinated with Gallery Registrar to maintain accurate and detailed accounts of storage, location, and condition of all artwork stored in the gallery as well as offsite.Responsible for managing stock of all materials needed in the gallery and ordering necessary supplies from outside vendors including cleaning, kitchen and office items.Responsible for lighting exhibited artwork as well as managing all all aspects of lighting system including replacing and maintaining stock.Collaborated with the Director to prepare the gallery spaces for exhibiting objects; responsibilities included cleaning, repairing and repainting of walls and preparation of pedestals.Coordinated the services of Fedex, USPS, UPS, and DHL to ship packages to clients globally.Oversaw day-to-day social media activities on gallery platforms including Twitter, Facebook, Tumblr, Instagram, and Pinterest; developed content and topics to reach the company’s target clientele; curated and managed all published content while staying on brand and maintaining the voice of the galleryEffectively expanded audiences and increased awareness of gallery presence, inventory of artwork, and artists represented via image and text.Developed monthly reports to track trends and growth across platforms.Assisted in working with ads within Google AdWords program.Utilized knowledge of Facebook and Instagram’s advertising systems for event campaigns.Developed and maintained gallery newsletter in Mailchimp program and coordinated schedule of deployment to clients.Edited imagery for online inventory, newsletters, and client requests

Conduit between shop staff and owners of the company.Ensure high levels of customers satisfaction through excellent service in person and on phone.Complete store administration and ensure compliance with policies and procedures.Maintain outstanding store condition and visual merchandising standards.Report on buying trends and customer needs.Deal with all issues that arise from staff or customers such as conflict resolution and feedback.Manage sales staff and assist in hiring of new staff.Assist with custom letterpress order consultations and order taking.Additional store manager duties as needed.

Oversees enforcement of museum policies, gallery rules, and regulations as well as professional appearance of staff.Responsible for performance and professionalism of all Visitor Assistants.Ensure all gallery personnel are well informed of the art on view, daily events and any required information needed to properly engage visitors.Leads meetings and serves as a leader and motivator to the gallery staff.Responds to questions from the public and assists Visitor Assistants in the interactions with the public to ensure a positive experience.Observes and inspects artwork and adjacent educational spaces for changes of any kind.Manages day-to-day gallery activities with regard to staff breaks, gallery coverage, and tour monitoring.Works with Education Staff in the implementation of gallery programs.Assist with hiring process including interviewing and training.