I am passionate about advancing pet health through promoting the feeding of real food to dogs, as well as driving growth through strategic partnerships to enhance brand reputation and customer experiences at Real Dog Box.I am responsible for leading my customer service team as well as affiliate recruitment, relations, and management.Detailed Responsibilities Include:• Affiliate Relations: Lead recruiting, management, and nurturing of affiliates to drive growth and maximize partnerships.• Customer Service Leadership: Direct customer service initiatives, ensuring exceptional support and issue resolution.• Communication Oversight: Ensure consistent messaging across affiliate, influencer, and customer interactions to support business goals.Performance Analysis: Track metrics, analyze data, and create strategic communications for affiliates to drive referrals, achieve goals, and enhance engagement through graphics, kits, and exclusive promotions.

Responsibilities included providing product recommendations, educating customers on nutrition options, ensuring store cleanliness and handling transactions efficiently. I specialized in guiding customers interested in switching to fresh diets or exploring holistic medicine.

Maintained staff by recruiting, selecting, orienting and training employees while maintaining a safe and legal work environmentMet a variety of established recurrent and intermittent sales productivity goals and objectives, and for provided efficient and effective service in all areas of performanceCommunicated knowledgeably about products, sales and merchandise to positively impact customers and their petsMaintained sales floor by greeting and engaging with customers regarding merchandise while providing outstanding customer service

Welcomes visitors by warmly greeting them, in person or on the telephone, to make them feel comfortable.Answers any inquiries about the business. Makes appointments for customers.Cash out each customer and make sure they were happy with their service.Take and relay messages.Update appointments and schedule follow up appointments.Maintains a safe and clean reception area by complying with procedures, rules, and regulations.Maintains an organized schedule by checking in each customer and documenting it through Rosy Software.Making sure the customer leaves happy.

Responsible for maintaining office filing, updating all records through Microsoft Excel, Microsoft Word, CLMS and Quickbooks, answering calls from clients and members of the Newport Harbor Elks organization to assist them with any questions or concerns.