Nichole Baez Email & Phone Number

Lake City, Florida, United States

Gainesville, Florida, United States

Established and nurtured strong client relationships, resulting in a significant reduction in churn rate.Consistently achieved a remarkable Net Revenue Retention (NRR) rate, surpassing the target goal of 105% multiple times, demonstrating a strong ability to retain and grow existing accounts.Successfully met and exceeded the Goal Renewal Rate (GRR) target of 80% consistently, ensuring a high rate of contract renewals and customer satisfaction.Managed a diverse book of 120 clients, providing tailored solutions and support to meet their specific needs and objectives.Collaborated with over 150 nonprofit organizations to develop and execute effective digital marketing campaigns, leading to increased donations and engagement.Worked closely with clients to develop strategic fundraising plans, helping them maximize their fundraising efforts and achieve their financial goals.

Lake City, Florida, United States

Ensure progress of over 84% of students by forming mathematical lesson plans, implementing online educational programs, and using interactive tools.Maximize student performance by tracking progress together with 4 team members, implementing behavioral processes, and ensuring student discipline.Enhance the experience of over 100 students per event by organizing 6 annual events, collaborating with vendors, and distributing event material and invitations.

Guangzhou, Guangdong, China

Consolidated a 97% class pass rate through collaboration with teachers, development and implementation of English curriculum, and utilization of advanced learning methods and technologies.Boosted performance of 15 English teachers by supervising individual work, delivering feedback and crucial training, organizing workshops, and demonstrating educational strategies.Streamlined teaching efforts of 22 teachers through the development of Teacher's Handbook in collaboration with school owners and office managers and establishment of teaching procedures and policies.Established highly-competent individuals for 2 prestigious provincial competitions by coaching students, ensuring reading fluency, expanding individual vocabulary, and employing flashcard teaching method.Furthered engagement of 40 students weekly through the development of class outings, organizing practical classes and events, and integrating classroom technologies, including whiteboard and different games.

Guangzhou, Guangdong, China

Created audio material for 6 state exams, covering over 3K schools, through concise voiceover efforts and clean transcript recording.

Lake City, Florida, United States

Orchestrated internal auditing efforts by managing 200 staff members, reviewing department statements and documentation, and using Microsoft Suite software.Expedited auditing operations by coordinating with 8 third-party auditors and collecting and organizing cross-departmental data, including FHA and VA loan data.

Lake City, Florida, United States

Controlled the flow of funds through transaction recording and efficient management of client debit and credit payments, cash, and checks.Verified data integrity through reconciliation of numerous transactions daily and elimination of potential discrepancies.Improved customer satisfaction and retention by delivering quality customer service, resolving transaction issues, and answering potential inquiries.

Lake City, Florida, United States

Secured company profits through successful promotion and sale of company products and accounts to numerous customers daily.Ensured optimal operational efficiency by continuously adhering to company procedures and navigating electronic equipment and software efficiently.

Lake City, Florida, United States

Minimized potential losses through regular vault balancing and inspection of funds found within the cash shipments.Excelled in product knowledge, client acquisition and retention, goal setting and forecasting.

Lake City, Florida, United States

Maximized daily profits by delivering quality customer service to the Spanish-speaking community and effective product sales.Enhanced customer satisfaction by handling customer checks and payments, eliminating transaction issues, and providing extensive information.

Master Of Education - Med, Instructional Leadership

Bachelor Of Arts - Ba, Psychology