• Reduced audit findings by 90% and liability from $400k to $0 in 12 months through meticulous review of student documents. Results have been sustained for two consecutive years.• Designed a verification process and training manual, ensuring that all incoming documents were properly reviewed and processed to ensure compliance with federal guidelines.• Analyzed student account receivable reports, identified student accounts with outstanding balances, and recommended actions to reduce student debt.• Designed and implemented a mentorship program for students to increase retention and graduation rates.• Performed risk-based internal audits to evaluate mitigation strategies, develop recommendations for actionable improvements, and identify risks with the potential for loss.• Spearheaded collections initiative for past due accounts, resulting in more than $175,000 in recovered bad debt. Managed FWS employment hiring process ensuring compliance with FWS policy and federal labor statutes.Tools/Technologies: Ellucian Banner - FAA Access – NSLDS – COD, Campus Logic, Zoom, Slack, Teams, SharePoint

• Investigated and documented all complaints and grievances, identifying trends and patterns in reported events to prevent future occurrences.• Resolved patient complaints in a timely manner, ensuring that all matters were accurately documented in accordance with federal and state regulations.• Verified registration audits and maintained call quality standards of 89% or higher. Collected $90,000 with a 70% collection rate.• Reviewed and analyzed patient complaints with clinical staff, developing and implementing corrective action plans to ensure maximum patient satisfaction.• Created and presented reports related to patient complaints, language trends, and budgets to senior leadership. Tools/Technologies: EPIC: Prelude (Revenue Cycle Patient Registration), OP Time (Surgery), Cadence (Interpreter Services)

• Documented and migrated data from European enterprise contracts and orders into Teradata’s billing systems.• Initiated and monitored a cycle of procedures to uphold an accuracy average of 95% for internal and external audits. • Handled workflow for all email deliverability queues, comprised of email address acquisition, list management, and customer lifecycle management.• Documented and organized all error reports, compiling the data for the cross-functional teams for further analysis and refinement.

• Forecasted revenue based on actual and estimated enrollment numbers, adjusting fund appropriations accordingly to ensure remaining budget balances.• Compiled data and presented findings to senior management on the basis of departmental spending, identifying areas for future cost savings.• Used pivot tables and reporting tools to uncover trends in expenditures, identify redundancy and adjust budgets accordingly.

• Monitored inventory levels, generated demand trend reports, and made recommendations to optimize inventory and reduce costs.• Resolved product discrepancies while overseeing on-site client meetings with cross-functional teams.• Reconciled invoice discrepancies and collected over $300,000 in excessive customer account aging.• Improved service level metrics through cross-functional collaboration and stakeholder communication, reporting on key performance indicators including customer satisfaction and revenue generation.