Nichole Collins Email & Phone Number

Phoenix, Az, Us

Phoenix, Az

Provide consultation services to the DC leaders and work to improve business outcomes and the associate experience. Lead run-the-business initiatives across multiple areas of HR.• Partner with the DC Belonging Team and Home office Diversity and Inclusion team to ensure the DC is an inclusive environment where associates are comfortable being their genuine self.• Assist DC senior leaders in associate events, including but not limited to: Anniversary lunches, Safety celebrations, Belonging activities and Holiday celebrations.• Provide guidance to leadership on talent management/development and succession planning to ensure the right talent capabilities and bench strength are developed to support the business.• Partner with Leave of Absence team and provide education to various levels of DC management regarding the FMLA, ADA, and State and Federal leave laws.• Manage staffing flow across three shifts by phone screening applicants, scheduling of on-site interviews, background checks, and scheduling drug screens and physical abilities tests.

Phoenix, Arizona, United States

Provided leave of absence and disability accommodation counsel and guidance for all US and Puerto Rico associates, with a focused partnership directly with PetSmart Distribution Centers. Managed intermediate to complex leave of absence and disability accommodation related transactions.• Partnered with and provide education to various levels of management regarding the FMLA, ADA, and State and Federal leave laws.• Tracked accommodations provided and advised the company on changes to the ADAA.• Coordinate with multiple business areas including HR, Legal, Risk and management regarding LOA and ADA issues.• Sent required leave of absence paperwork to associates and DC HR partners, receive and interpret medical certifications, and send appropriate designations per FMLA and State compliance requirements.• Determined eligibility and leave type based on Federal and State leave of absence laws.

Phoenix, Arizona, United States

Provided intake, administration, and distribution of all U.S. and Puerto Rico leave of absence related transactions.Sent required leave of absence paperwork, received and interpreted medical certifications, and sent appropriate designations per FMLA and State compliance requirements.• Determined eligibility and leave type based on Federal and State leave of absence laws.• Provided high level customer service with associates, Store Leaders, and Distribution Center HR teams throughout the leave process.

Phoenix, Arizona, United States

Served as the First HR contact for over 300 distribution warehouse associates across three different shifts. Managed daily and weekly payroll in Kronos, including, time-off approval requests, edits and entering of attendance occurrences.• Audited monthly Pay for Performance bonus eligibility for all associates.• Coordinated with PetSmart Home Office Leave of Absence partners on FMLA, personal leave of absence and parental leave for associates.• Completed new hire onboarding; I-9 processing, badging and associate onboarding.

Phoenix, Arizona, United States

Handled incoming phone calls from across the US and Canada, while experiencing a high-volume call queue. Provided information about salons and hotels, reserved salon appointments, and booked hotel, doggie day camp, and day care reservations.• Consistently at the top of the team for revenue, adherence, and quality assurance.• Selected to the dedicated salon team for the initial Prism system roll-out.

Tempe, Az

Facilitated new employee orientation and onboarding, I-9 processing, and insurance setup. Performed expense report audits, payroll inquiries, and general problem resolution.• Processed accounts receivable reports, generated project invoices, and collected on past due accounts.• General administrative duties as needed in support of leadership and staff.