Nichole Eicholtz Email and Phone Number

· Serve as the first point of contact for leave, disability, and accommodation related questions· Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus· Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved· Build customer trust through empathetic personalized conversations· Receive queries via phone, email or chat and log contacts into the shared service case management system· Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes

Deliver outstanding customer service and support through e-commerce platform.Coordinate with e-commerce team to pull the ordered product from the vault, sales floor and available inventory and to ensure correct re-order quantities.Track open purchase orders in coordination with ecommerce special order coordinator and communicate with customers regarding order status, special requests, delivery timelines.Serve as point of contact for customer product inquiries, personal shopping, store information or order support and to research and resolve customer questions and concerns.Oversee order processing activities and ensure clients stay informed of status and changes.Provide support to sales floor staff for in-store sale leads.Manage and build client relationships through personalized communicationEnsure web content is quality checked and adheres to company standards.Prepare customer feedback, sales, and inventory reports to inform upper management decisionsWork with third party platforms to facilitate online listing and sales.

Conducting research on numerous topics in relation to the product and service.Writing quality content based on the requirements and specifications of the audience.Editing and proofreading content crafted by other writers of the team on a day to day basis.Suggesting innovative ideas and topics for approaching content.Working closely with the Content Manager as and when required.Sending reports to the Chief Editor and Editing Manager.Making sure that the content is ready for publication within the given deadlines.Monitoring and logging hours spent on different tasks.Submitting your content through subsequent channels.

Greeting and interacting with BMV clientele and determining the nature of their service needs.Assisting customers with inquiries and transactions related to Ohio BMV license and registration services.Issuing vehicle license plates and registrations, driver's license and state identification cards.Accurately perform data entry.Various clerical activities that contribute to the overall smooth operation of the office.

Assisted numerous clients daily via email, phone, and in person; responsible for directing clients to appropriate department answering all general questionsPerform filing, data management, and record keepingAssist with planning and execution of eventsMaintain workflow through proper email, and messaging channelsContract creation and follow-up for proper signatures