Nichole Hemker Email & Phone Number

Chicago, Il, Us

Remote

Managed a team of 65+ remote Executive Assistants, monitoring performance, providing constructive feedback, and coaching team members to improve efficiency and productivity.Designed and implemented LMS courses for over 200 executive assistants, enhancing training and development programs, and coaching junior executive assistants seeking growth.Conducted quarterly departure analysis, producing company-wide reports for shareholders.Created an engagement calendar for 200+ EAs, accommodating multiple time zones.Collaborated on KPI-related projects and objectives for the Operations team.Worked cross-functionally with various teams on SMART goal projects.

Remote

Supported a team of 50+ remote Executive Assistants, monitoring performance, sharing feedback, and providing coaching.Proactively troubleshot problems with executive partnerships.Facilitated EA interviews and the hiring process.Managed the matching process of executives and EAs.Designed LMS courses for over 200 executive assistants, enhancing training programs.Created multiple SOPs, including leave of absence policies, month 1 responsiveness, billing tracking system, and report tracking system.

Remote

Supported up to 12 C-Suite executives, managing calendars, facilitating communication, assisting in decision-making processes, and arranging travel.Managed professional and personal inboxes and calendars for the CEO, COO, CFO, CPO, Head of Talent Acquisition, and Director of Engineering.Triaged inboxes, organizing, prioritizing, managing, drafting, and responding to client emails.Coordinated complex scheduling and extensive calendar management, providing weekly summary reports.Managed multiple high-priority projects from inception to completion, ensuring timely and efficient execution.Drafted various business documents, maintaining confidentiality and accuracy.Organized data for reports requested by the leadership team.Coordinated meetings, prepared agendas, and ensured follow-up on action items.Planned and executed team-building events and company-wide celebrations.Completed expense reports accurately and on time, adhering to company policies and procedures.Provided support to other senior management team members as needed.Created and compiled a company handbook and standard operating procedures (SOPs) for a start-up technology company, ensuring comprehensive guidelines and operational consistency.

Chicago, Illinois

Researched and strategized media plans for clients in various markets, creating optimal strategies to meet their goals.Negotiated rates with media vendors and sought new promotional opportunities fitting clients’ needs, such as charity events and holiday parties.Audited and analyzed media plan performance data for all client purchases, effectively communicating results.Supervised and reviewed the preparation of annual marketing plan materials for company presentations.Implemented company-wide project management software, reducing inbox clutter and enhancing communication among key stakeholders.Managed daily project lists, ensuring efficient workflow and accessible communication with remote employees and clients.Developed and managed a data entry system for client events, including donations, prizes, and purchases, coordinating distribution and collection.Supported and coordinated the day-to-day needs of C-Suite executives, employees, and contractors.Organized travel and provided logistical support for executives, employees, and clients.Oversaw projects from beginning to end, ensuring all projects were completed within deadlines.Researched and planned company events, including promotional events, large-scale meetings, and holiday celebrations.

Chicago, Il

Streamlined office operations by creating an Outlook database for client/vendor information, implementing an e-filing system, and standardizing internal document processes, resulting in a 45% increase in productivity.Managed executives' and sales team calendars, ensuring efficient scheduling and coordination.Interviewed, trained, and managed freelance vendors including graphic designers, receptionists, and accounting personnel.Designed and conducted new employee orientations, supervising all support staff.Processed invoices, resolved delinquent accounts, and utilized QuickBooks expertise to track AR/AP, profits, and overhead.Audited and analyzed media plan performance data for all client purchases, communicating results effectively.Supervised the preparation of annual marketing plan materials for company presentations.

● Organize and manage office furniture/supplies and coordinate records of office space, office and mobile phones, company credit cards.● Oversee and coordinate the research, planning, and execution of additional office space for over 50 employees.