Managing all aspects of E-commerce for uclastore.com and bruinteamshop.com, including: UX/UI, customer experience, merchandising in addition to order processing and fulfilment.

Responsible for design and implementation of in-house warehouse. Managed Warehouse and CX teams. Assisted Wholesale and E-comm for operational tasks.

Managed all touch-points along the customer journey, including: UI/UX, pre and post purchase flow, E-comm management and CX for three distinct brands. Works collaboratively with Marketing, Sales, B2B and Merchandising to provide a top-tier customer experience.

🤓 Proud Moment - The first time I reported monthly CX metrics to the Leadership team: a first for the company and also so fun to design a compelling presentation!Creating a positive and productive customer experience for retail customers across all platforms for three unique brands

👩🏻‍🍳 Favorite Perk - I got to schedule team reservations on work trips because of my great taste in culinary experiencesServiced retailer and interior design customers with wholesale sales, covering a territory in the West Coast, Midwest and Southern US

🚀 Big Win - Found domestic and international distributors to carry branded products and negotiated termsManaged all Retail and Wholesale fulfillment, including management of the E-commerce website, using Shopify

🤫 Most Unique Contribution - Creating a “safe word” system for talent at Trade Shows to help them navigate fans and prioritize business opportunitiesProduced photo shoots and projects for all marketing assets, including: look books, Instagram, Facebook, advertising, trade show and consumer booths

🪡 Dream Job Opportunity - I was able to design quilts for a living!Matched all new release fabric lines to patterns for promotional use.Created main sales tool for Sales Reps on a quarterly basis.Coordinated recruitment of pattern designers to work with new lines for New Releases Newsletter and other promotional projects.Evaluated requests for fabric for published promotional usage and provided fabric when appropriate.

👔 Favorite Memory - The massive influx of congrats and love received from friends and family when my ties were sold on ModclothOne-woman design team making a line of ties for wholesale and retail and commissioned quilts for commercial clients.

🥰 Best Part of the Job - The lifetime friends I made that I was able to collaborate on in future roles and projects Organized and curated a series of workshops with some of the most popular makers in the Los Angeles area. Managed entire workflow of Wholesale department.

Helped manage content of SOLAR, Universal's intranet digital asset management site. Responsible for identifying talent, executives and crew members in unit photography. Recorded highly sensitive metadata related to talent kills and approvals of unit photography. Managed appointments with outside vendors to select and acquired images for campaigns (posters, box art, etc.)

Organized and color-corrected the unit photography from films in production. Extremely deadline-driven work with 1,000+ files color-corrected daily. Cropped and retouched images selected by Motion Pictures Photo Editor. Helped create new workflow charts when the department transferred from film to digital photography. Worked with unit photographers, publicists and Universal's Photo Editor. Filled in for other areas of the department when needed. Trained new hires in department standards and practices.

Prepared design files (one sheets, billboards, DVD and Blu Ray box art, etc.) for SOLAR, Universal's internal Digital Asset Management software. Resized images for web previews and renamed using SOLAR's naming convention.