Nichole Roach Email & Phone Number

The BRIDGE (Building Relationships In a Dynamically Growing Enterprise) is an internal support line for retail employees to call for assistance with resolving complex customer issues in the moment. This team provides an end-to-end experience for store employees aimed towards providing efficient and effective resolutions and support, at times partnering with other internal business teams for resolution. They contribute to the greater success of Best Buy by actively sharing insights, innovation… Show more The BRIDGE (Building Relationships In a Dynamically Growing Enterprise) is an internal support line for retail employees to call for assistance with resolving complex customer issues in the moment. This team provides an end-to-end experience for store employees aimed towards providing efficient and effective resolutions and support, at times partnering with other internal business teams for resolution. They contribute to the greater success of Best Buy by actively sharing insights, innovation to continuously improve the experience, participating in meetings, projects, pilots and other miscellaneous tasks as determined.BRIDGE specialists use their excellent customer service skills, strong interpersonal and written communication skills, and stellar problem solving skills to provide a unique and important service to our retail community.Key Responsibilities Support our retail employees with complex customer service issues via phone, emails, and chatServe as a key partner across the Enterprise, providing recommendations and direction on how to best resolve customer service issues across all customer touchpoints.Utilize Best Buy policies and procedures, as well as up to 30 different computer applicationsNavigate through all available resources to provide retail employees with optimal resolutions in the moment that reconcile the customer needs and keep the solution local.Capture data on every interaction, ensuring that no customer data is compromised, in order to provide various other teams with training and process improvements. This data gives valuable insight to the business as a whole that will help internal partners identify improvements to cost effectiveness and improving customer experienceSupport and teach Retail and other internal business groups ways to improve the overall customer experience. Show less

Lewisville, Texas

The Back Office Leader has a passion for organization and getting into the details of store operations. They direct accurate reconciliation of all daily cash management processes and back office functions including hiring and on-boarding, ordering supplies, expense control, hardware functionality, time sheet management and maintaining employee files. They partner closely with store employees and leadership, driving profitable results across the store.Play a lead role in… Show more The Back Office Leader has a passion for organization and getting into the details of store operations. They direct accurate reconciliation of all daily cash management processes and back office functions including hiring and on-boarding, ordering supplies, expense control, hardware functionality, time sheet management and maintaining employee files. They partner closely with store employees and leadership, driving profitable results across the store.Play a lead role in administering back office procedures.Assist store leadership in daily responsibilities to include: researching customer escalations, scheduling, hiring processes, and new employee on-boarding.Perform other duties as assigned. Show less

Grapevine, Texas

The Front End Leader enables Best Buy to deliver our customer promise of personalized service to ensure customers are provided the right solution to meet their needs. A key player in driving effective front of store processes that provide a world class experience for our customers including: store pick-up, checkout and customer services (return / exchange / trade-in, recycle processing).Support the direction of the Assistant Store Manager – Operations in delivering efficient and… Show more The Front End Leader enables Best Buy to deliver our customer promise of personalized service to ensure customers are provided the right solution to meet their needs. A key player in driving effective front of store processes that provide a world class experience for our customers including: store pick-up, checkout and customer services (return / exchange / trade-in, recycle processing).Support the direction of the Assistant Store Manager – Operations in delivering efficient and effective processing, company goal attainment, shrink plan integrity, safety and profitability within the store.Key Responsibilities:Provides on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans and front of store goals along with high standards of customer service.Ensure all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: visual merchandise standards, checkout, pickup, returns / exchanges / trade-ins, and recycling.Handles necessary authorizations and customer/employee resolutions at the front of store and on the phone.Provide input to Assistant Store Manager - Operations on employee performance and development needs. Show less

Lewisville, Texas