•Salesforce Advanced Administrator: Managed and supported a user base of over 1,000 Salesforce users with advanced administrative tasks and customizations.•Backend Integration with Advanced Callouts: Implemented advanced callouts to the backend database, streamlining processes with one-click simplicity for end users.•Comprehensive Testing and Documentation: Conducted rigorous feature, regression, and Salesforce release cycle testing, while composing detailed internal and client-facing documentation.•Client-Focused Declarative Solutions: Addressed customer feature requests using declarative development, including visual flows to improve process consistency—e.g., creating a project for Closed-Won opportunities directly from the record detail page.•Training and Enablement: Provided ongoing training to new and existing staff on Salesforce best practices, enhancing adoption and system proficiency.•Data Quality and Integrity: Developed, documented, and enforced processes to improve and maintain high data quality and integrity across the platform.•Package Implementation and Maintenance: Implemented and managed Salesforce packages including FormAssembly, Flosum, SFXOrg, and DocuSign.•Customizations and Maintenance: Configured and maintained Salesforce components such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, picklists, and page layouts to support key business functions.•Enhanced Lightning Experience: Transitioned Classic buttons to the Lightning Experience and created specialized Lightning Components for unique user experiences and one-click functionality.•Efficient Troubleshooting: Resolved backend connection issues with an average resolution time under 15 minutes, while addressing permission discrepancies, UI challenges, and Lightning issues.

• Advanced Administrator for over 1000 users.• Implemented Advanced Callouts to our Backend database to provide one click simplicity.• Performed rigorous feature, regression, and Salesforce release cycle testing, as well as compose internal and client-facing documentation.• Addressed customer feature requests with declarative development solutions and provide clear written explanations for clients, such as a visual flow to improve process consistency by creating a new project for Closed-Won opportunities directly from the record detail page.• Provided ongoing trainings about best practices in salesforce to current and new staff.• Developed, documented, maintained and enforced data processes and procedures designed to improve and maintain a high level of data quality and integrity.• Implemented and maintained several SFDC packages including formassembly, flosum, SFXOrg and Docusign.• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick-lists and page layout customization to support vital business functions.

Created and Maintained approval processes, email templates, validation and workflow rules, advanced formula fields, users, roles, profiles, page layouts, record types, custom objects and fields. Imported, exported, upserted, and deleted data using the apex data loader and import wizard. Created reports and dashboards. Worked with Customer and Partner Portals. Used Microsoft Excel to do Vlookups to ensure data interegrity. Created Workarounds when complex requests where not achievable with standard Salesforce functionality. Demonstrated flexibility, quickly adapting to changing business needs and processes making quick, accurate and appropriate decisions. Achieved customer service and quality goals by effectively completing customer requests with the Salesforce application.

Trained and Assisted Teachers and Staff with the IT Systems. Installed and maintained Computers and Peripheral devices. Updated Network Software.

Provided exceptional telephone service for customer inquiries. Created and managed monthly reports. Scheduled deliveries and service appointments. Quickly and efficiently handled all special projects that were assigned.