Provides service to customers via phone calls, written correspondence, and/or transactional work items. Solves problems, educates, and answers questions from potential customers, current policyholders, lien holders, and additional insurers regarding coverage, rates, billing issues and general policy review. Extensive training on car insurance laws and regulations. Introduced Progressive features, benefits, and products in attempt to acquire new customers and retain current customers. Assisted customers in navigating Progressive systems. Communicated accurate and appropriate options to resolve needs. Documented and escalated customer complaints to appropriate parties.

Received, directed, and relayed telephone and fax messages. Maintained an adequate inventory of office supplies. Provided word-processing and secretarial support in Microsoft Office. Helped the Customer Service Representatives with their daily tasks. Maintained the general filing system and file all invoices.

Processed incoming orders from our customers (Home Depot, Lowes, Independent dealers). Entered precise orders in to company software (Availability of product, Product Type, All Dimensions, and Hardware). Inbound and out bound calls to customers, extensive follow up and customer service. Problem Solving on current and previous orders. Microsoft Office Programs and Dynamic connect. On-going training with phone etiquette and how to serve the customer.