Nichole W. Email & Phone Number

• Responsible for branch P & L. • Review and analyze all financial and general management reports • Develop and monitor the pay and billing structure to ensure proper gross margin• Ensure order fill rates for temporary assignments, temp-to-hire and direct hire placements meet or exceed established targets for the branch and customer. • Provide overall management direction and support to branch employees. • Manage Branch office• Ensures customer satisfaction with all provided Company services • Manage customer relations issues. Investigates and resolves customer/employee problems and issues and inform appropriate personnel of problems and opportunities. • Participate in the branch goal-setting process; provides input to management regarding the branch’s short-and long-range business plans. • Enhances Company image and Business

• Establish rapport and develop long-term business relationships with clients • Conduct recruiting strategy meetings with clients to understand their organizational plans and objectives • Design and evaluate candidate assessments to ensure we are finding the optimal candidates for our clients• Contribute to branch sales by expanding business opportunities • Meet daily, weekly, and monthly quotas for recruitment, sales activity, and successful candidate placement

• Maintain personnel files in compliance with applicable legal requirements• Maintains listing of approved positions along with assigned salary grade levels• Maintain budget spreadsheet that includes salaries, payroll taxes and fringe allowances• Prepare new-hire paperwork and manage onboarding• Develop, Post and Maintain job postings on website, review resumes, and perform interviews • Maintains the employee handbook • Calculates and provides staff with annual fringe benefit allowance • Review enrollment forms for accuracy and coordinates enrollment with third-party administrator• Ensure compliance with COBRA guidelines • Coordinates health, life and disability insurance enrollments

• Manage day to day functions• Increase the effectiveness and efficiency of Support Services for each function (HR, IT, Finance) • Drive initiatives to leadership team and organization that contribute to long-term operational excellence• Provide consulting services on fundraising, tax and insurance, and business structure and growth• Contribute to short and long-term organizational planning and strategy • Supervise and coach office manager and direct reports• Improve and enhance operational systems, processes, and • Update, audit and maintain payroll records • Maintain staff by recruiting, selecting, orienting, and training employees

• Serve as the point of contact for office and admin • Schedule meetings and appointments; manage and maintain multiple leadership calendars• Manage all supply orders and approvals• Partner with HR to update and maintain office policies • Coordinate with IT department on all office equipment• Complete and control all invoicing• Manage contract and price negotiations with vendors, service providers and office lease• Manage office G&A and monthly reporting• Assist HR with onboarding new hires• Address employee’s queries regarding office management issues (e.g., stationery, Hardware and travel • Coordinate all event planning, i.e., parties, celebrations and conferences

• Accomplish all HR objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; • Meet financial objectives by forecasting requirements; preparing an annual budget• Participate and manage continuing Education• Develop department and organization reputation

• Maintain work structure by updating job requirements and job descriptions for all positions• Control organization staff by establishing a recruiting, testing, and interviewing programs• Prepares employees for assignments by conducting NHO and training• Maintain, audit and control pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations• Preparing pay budgets; monitoring and scheduling individual pay actions• Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; • Maintains employee benefits programs