Nichole Allison Email & Phone Number

Austin, Texas Area

My objective is to teach the players the fundamentals of the game that includes sportsmanship and body mechanics while providing them with the best environment for learning.

Austin, Texas Area

Value Added Services Process ManagerWorks closely with customer service on a daily basis - notification of member eligibility or denial. Responsible and manages processes for ordering, packing and shipping all items. Established, maintains and updates eligible member information through Excel and company database. Website Content SpecialistResponsible for creating, acquiring and updating content for company website and other online communications media. Maintains document libraries. Updates content on SharePoint and company website as needed. Collaborates with staff members to develop, implement, and update documents. Trains and supports staff as needed.• Website manager – coordinates all activities and acts as overall editor• Information design – defines the structure of content• Creative services – responsible for graphical and audio-visual content• Technical services – creates/source content management solutionsProcess CoordinatorUpdates and monitors delegated tasks to ensure progress meets specified deadlines. Collaborates with Management on process improvement solutions. Responsible for updating departmental policies and procedures and training materials as needed. Develop, produce and ensure completion of Medical Records Review. Collaborates with departments to gather current content for the Provider Manual. Maintain process and procedures manual to ensure consistent performance of routines. Produce monthly submission of data certification documentation. Assists with department policy and procedure development.

Process new providers, changes and terminations, maintain physical and electronic contract files, and generate responses to potential provider requests/applications. Generate letters and mass mailings for distribution of provider manuals, contracting efforts for large groups. Assist with the maintenance of department database systems.

Managed a staff of thirteen employees on receipts of Deeds of Trust and Title Policies from our offices located throughout the US.• Ensured completeness and quick delivery of these documents to over thirty investors nationwide.• Analyzed and implemented reports that ensured projected deadlines were met to avoid investor penalties. • Implemented use of a report and distributed to employees to send funded documents to assigned investors.• Created a spreadsheet to monitor work flow and productivity of employees.• Analyzed current processes and procedures to enhance efficiencies in time management and resources for all employees.Responsible for building cooperative, functional and responsive relationships with Title companies (internal and external). Transferred servicing rights to appropriate investors through Mortgage Electronic Registration System and FHA Connection. Processed Loan Guaranty Certificate and Mortgage Insurance Certificate requests to clear investor exceptions.

Managed Notice of Rejection (NOR) report to minimize chances of repurchases. Facilitated communication with internal and external customers to resolve re-submissions expeditiously. Investigated any payment discrepancies. • Established effective relationships and communication between the Underwriters, Branch Managers, and Processors throughout the company. • Interacted frequently and closely with Branch Managers, Underwriters, Processors & borrowers for missing documentation. • Discussed findings on specific cases with Underwriters and Processors to clarify issues and/or concerns in reference to clearing exceptions deemed by FHA or VA. • Identified and communicated issues during file review process to reduce the risk to the company that could possibly render the loan ineligible for insuring to FHA/VA.Responsible for requesting verifications of employment and assets, in-file credit reports or review appraisals based on file reviews. Analyzed information and recommended appropriate action. Analyzed and reviewed significant issues with management, as needed.

Responsible for purchasing wireless equipment and services that supported field service engineers. Identified and resolved receiving and billing discrepancies on a daily basis. Managed and monitored corporate accounts in order to reduce costs and add value (i.e. Quarterly rate analysis, reporting information to Managers on usage). Excelled in communications, customer satisfaction and resolving equipment issues in a timely manner. Maintained corporate accounts for company wide cell phones, business cards and pagers for all U.S. offices. Sole contact for commodities listed above. • Recognized inefficiencies in the paging devices (cost and usage) and reduced the total overall operational cost for the device by 45% • Transitioned over 500 employees nationwide (17 locations) to more efficient wireless device within a one month period exceeding 3 month timeline • Assisted in monitoring cell phone usage and controlling costs for over 300 cell phone users • Generated, compiled, and interpreted data for monthly departmental operational statistical progress meetings

Masters, Curriculum And Instruction, 4-8

Bachelors, Business Management

Activities and Societies: Student Athlete - Volleyball and BasketballVolleyball MVP 1992-93