Nichole Garcia, M.Ed., Cpm Email and Phone Number
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Nichole Garcia, M.Ed., Cpm phone numbers
I love to help teams and individuals harness their potential to achieve great things.As a purpose-driven and customer-centric executive, I have a proven track record of exceeding revenue targets, defining innovative strategies to achieve double-digit growth, developing high performing teams with 80+ NPS ratings, and increasing operational efficiency by up to 20% through data-driven strategies and execution.My healthcare experience spans across the spectrum of care, including payor relations, medical & pharmacy benefit management, patient experience, provider and employee experience, and consumer market research. I'm proficient in executive leadership, change management, cost management, data-driven decision making, agile resourcing strategy, project management, communication, stakeholder relationships, adult-learning theory, performance coaching, needs assessment, instructional design, educational evaluation and continuous improvement in highly regulated industries. Proven track record of improving results for client satisfaction and growth through sales effectiveness and efficiency, cross-functional process improvement, performance support, and coaching.
Aon
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Assistant Vice President, Head Of Pharmacy Go To Market And Consulting OperationsAonScottsdale, Az, Us
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Assistant Vice President, Go To Market & Consulting OperationsAon Feb 2024 - PresentLondon, GbGo-to-Market leader focused on defining and activating market needs through new solution development, launch, and growth. Oversight of market intelligence, marketing, thought leadership, and sales strategy operations for North America Health and Pharmacy Consulting. • Establish Go-to-Market and Consultant Excellence function, outlining the vision and roadmap to drive whitespace growth, skill development, and product development • Implement communication governance and AI technology to increase speed to market by 20%• Established Competitive & Market Intelligence crowdsourcing roadmap to capture and convert insights into actionable assets and sales opportunity -
Vice President, Customer SuccessNrc Health Mar 2023 - Feb 2024Lincoln, Ne, UsExecutive leader, partnering with hospitals and health system executives to innovate the healthcare landscape, improve patient experience, and optimize outcomes. Transforming results for clients and associates through strategic growth and retention initiatives, competitive intelligence, and go to market strategy.• Led and developed Customer Success team with a collective 80+ NPS rating, including Directors, Customer Success Managers, Project Managers, Account Coordinators, Inside Sales Reps, and Research Analysts• Developed roadmap to accelerate growth through upsell & whitespace sales• Identified 3-year retention strategy to reduce revenue risk exposure by up to 25%• Increased efficiency for Customer Success Managers through process improvements• Created real-time Salesforce dashboards for agile financial forecasting, accountability metrics for productivity, and resource decision making -
Director, Sales Operations - Strategy, Insights & EnablementCvs Health Jan 2022 - Mar 2023Woonsocket, Ri, UsSales Operations, Insights, & Enablement to support the performance of 1200+ client-facing account team members. Lead strategy and cross-functional initiatives to enable sales performance, success and results.• Led and developed team of Sales Enablement, Process, & Strategy Advisors• Defined vision and roadmap to support performance for 1200+ Sales & Account Managers• Created and implemented an agile learning strategy to reduce new hire ramp from 3 years to 1 year• Created & developed inside sales team to increase new business deal efficiency by 20% and enable $4.4B in won new business• Launched renewal coaching model to achieve 98% retention rate by leveraging CRM data to initiate coaching engagement• Successfully led cross-functional executive-level growth initiatives, such as Value Story creation, Case Study library, Competitive Intelligence program revamp, and Market Insights -
Senior Manager, Sales And Marketing OperationsCvs Health Feb 2018 - Jan 2022Woonsocket, Ri, UsLead education strategy for 500+ Account Managers across locations, including program and project management, process improvement, and change management.• Led team of 6 training managers, including program management, process improvement, resource planning, and budget management • Developed strategy to onboard and upskill 500+ Account Managers across locations • Partnered with HR and leadership to develop engagement strategies, resulting in turnover reduction• Expanded metrics (KPI) portfolio to include real-life indicators of readiness, such as verbal assessments (mock client call project) • Training Magazine’s Top 125 Learning Organization recognition
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Advisor, Sales And Marketing OperationsCvs Health Apr 2015 - Feb 2018Woonsocket, Ri, UsTraining and development strategist focused on accelerating PBM Sales & Marketing workforce performance and education.• Innovated education strategy for 500+ Account Managers across locations, including project management and delivery of live, online, and virtual training. • Personally onboarded 200 Account Managers across sites with an average 94% assessment score• Established learning metrics (KPIs) scorecards to drive performance
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Senior Consultant, Workforce PerformanceMosaic Nov 2012 - Apr 2015Renton, Wa, UsSenior Consultant for Gas Transmission Construction and Welding Apprentice Programs. Responsible for strategy and implementation of organizational development and performance solutions. Client roles include: learning portfolio management, project & budget management, gap analysis, process improvement, program implementation and training effectiveness measurement. -
Project Manager And Senior Instructional DesignerCine Learning Productions Jun 2010 - Nov 2012Instructional Design Consultant responsible for project management and design of interactive eLearning solutions for public and private sector clients.
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National Account ExecutiveResidentcheck May 2009 - May 2010Dallas, Tx, UsBusiness development requiring strong presentation, communication, and persuasion skills for product education and rapport building with new audiences, both large and small. -
Director Of Sales, Background Screening SolutionsMerchants Information Solutions Mar 2002 - May 2009Phoenix, Az, UsProduct manager and business development for new and existing clients. Responsible for client on-boarding and compliance training. Instrumental in launch of new product, including sales and development of training materials for clients. -
Senior Account Executive, Resident Screening ProductsMerchants Information Solutions Oct 2005 - Sep 2008Phoenix, Az, Us
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Digital Imaging TechnicianMerchants Information Solutions Mar 2002 - Oct 2005Phoenix, Az, Us
Nichole Garcia, M.Ed., Cpm Skills
Nichole Garcia, M.Ed., Cpm Education Details
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Arizona State UniversityEducational/Instructional Technology -
Arizona State UniversityBachelor Of Liberal Studies
Frequently Asked Questions about Nichole Garcia, M.Ed., Cpm
What company does Nichole Garcia, M.Ed., Cpm work for?
Nichole Garcia, M.Ed., Cpm works for Aon
What is Nichole Garcia, M.Ed., Cpm's role at the current company?
Nichole Garcia, M.Ed., Cpm's current role is Assistant Vice President, Head of Pharmacy Go to Market and Consulting Operations.
What is Nichole Garcia, M.Ed., Cpm's email address?
Nichole Garcia, M.Ed., Cpm's email address is ni****@****lth.com
What is Nichole Garcia, M.Ed., Cpm's direct phone number?
Nichole Garcia, M.Ed., Cpm's direct phone number is +148031*****
What schools did Nichole Garcia, M.Ed., Cpm attend?
Nichole Garcia, M.Ed., Cpm attended Arizona State University, Arizona State University.
What skills is Nichole Garcia, M.Ed., Cpm known for?
Nichole Garcia, M.Ed., Cpm has skills like Training, Instructional Design, Team Building, Leadership, E Learning, Management, Instructor Led Training, Business Development, Account Management, Program Management, Crm, Customer Service.
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