Nichole Hanscom Email & Phone Number

At HTM, the Fractional Chief Operating Officer is "a blend of teacher, leader, and dictator." I assist law firm owners in creating, developing, and designing policies and procedures that help firms be more productive and more profitable.

Tampa, Florida, United States

Boutique firm designed to help small business owners and non-profit organizations.

Tampa/St. Petersburg, Florida Area

“I love policies & procedures, reports and metrics…” said No. One. Ever. Except, well, me. I use my administrative, operations, legislative, and legal experience to help small law firm owners by providing virtual and onsite law firm administration and outsourced operations management that gets them running like radical people-helping, money-making machines. The majority of lawyers had no intention of running a business when they decided to go to law school. But for most of them, especially… Show more “I love policies & procedures, reports and metrics…” said No. One. Ever. Except, well, me. I use my administrative, operations, legislative, and legal experience to help small law firm owners by providing virtual and onsite law firm administration and outsourced operations management that gets them running like radical people-helping, money-making machines. The majority of lawyers had no intention of running a business when they decided to go to law school. But for most of them, especially managing partners and those in small and mid-sized firms, that’s exactly what they are doing – running a business. My services take the administrative burden off lawyers, who were neither trained (nor inclined) to be supervisors, bean counters, technology gurus, and all-purpose administrators. I am a coach, an educator, and a translator, who can bring different groups together and speak a common language to accomplish goals. I am an organizer, who understands how to implement processes that create measurable results. I am a planner who knows how to begin with the end in mind. Show less

Administrative and Operations Counsel: Served as in-house counsel to elected Public Defender and senior leadership, acting as a partner with Human Resources, Finance, and Information Technology, handling employment, contract, and risk management matters; Implement agency strategy and supportive internal and external policies, as well as standard operating procedures, personnel evaluation forms and performance improvement plans, and employee education and training; Ensured organizational… Show more Administrative and Operations Counsel: Served as in-house counsel to elected Public Defender and senior leadership, acting as a partner with Human Resources, Finance, and Information Technology, handling employment, contract, and risk management matters; Implement agency strategy and supportive internal and external policies, as well as standard operating procedures, personnel evaluation forms and performance improvement plans, and employee education and training; Ensured organizational strategy remained flexible and responsive to trends and developments in criminal law, law firm management, business and law firm technology, management and employee development, and general administration; Reviewed and responded to former clients’ and public requests for records/complaints/civil claims; reviewed and responded to claims for unemployment compensation and complaints of wrongful termination; Public Defender’s liaison with and representative to local and statewide boards and committees dealing with criminal justice policy and programs, juvenile justice policy and programs, and 13th Circuit Court operations. Show less

Dual Enrollment