Nichole H. Email & Phone Number

Experienced customer service representative with a proven track record of providing exceptional service to clients in the pharmacy benefit management industry. - Skilled in problem-solving, conflict resolution, and communication. - Passionate about helping customers navigate the complex world of healthcare and ensuring they receive the best possible care.Experience:Customer Service Representative II at Proact Pharmacy Services- Communicate with clients to resolve issues and answer questions about their benefits and coverage.-Utilize a variety of tools and resources to research and resolve customer inquiries.- Consistently meet and exceed performance goals for customer satisfaction and retention.- Participate in training and development opportunities to stay up-to-date on industry regulations and trends.Customer Service Representative/Technical support Representative II at Stream Global Services/ConvergysResponded to customer inquiries via phone, email, and live chat.Assisted customers with cell phone service issues, issues with broken devices, warranty benefits, and coverage information.Provided exceptional service to ensure customer satisfaction and retention.Consistently met and exceeded performance goals and was highly ranked among the staff.