Nichole Kragness
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Nichole Kragness Email & Phone Number

Project Manager with Product, Agile and Customer Success expertise at Infinite Campus
Location: Minneapolis, Minnesota, United States 5 work roles
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Current company
Role
Project Manager with Product, Agile and Customer Success expertise
Location
Minneapolis, Minnesota, United States
Company size

Who is Nichole Kragness? Overview

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Nichole Kragness is listed as Project Manager with Product, Agile and Customer Success expertise at Infinite Campus, a company with 435 employees, based in Minneapolis, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Nichole Kragness.

Nichole Kragness previously worked as Project Manager Implementations at Infinite Campus and Product Owner at Mhc Software.

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Email format at Infinite Campus

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Infinite Campus

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Profile bio

About Nichole Kragness

With over 15 years of experience in the software industry, I am a passionate and skilled project manager who strives to deliver innovative and user-friendly solutions using PMBOK and Agile methodology. I have a strong background in customer success and have taken various courses in project and product management. I enjoy collaborating with cross-functional teams, conducting user research, creating training materials, wireframes, mockups, and documenting product features and functions. I am always eager to learn new technologies, best practices, and industry trends, and to share my knowledge and insights with others. At MHC Software, I was responsible for managing multiple product lines related to document processing, bank file processing, imaging, and web delivery. I worked closely with developers, testers, and stakeholders to ensure the products met the customer needs and expectations, and followed the agile and scrum principles. I also contributed to custom projects and research for future road mapped items, and supported senior product owners with large deployments. Some of the skills I used and developed in this role include customer success, user research, design, agile, scrum, and communication.

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Nichole Kragness's current company

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Infinite Campus
Infinite Campus
Project Manager with Product, Agile and Customer Success expertise
blaine, minnesota, united states
Employees
435
AeroLeads page
5 roles · 23 years

Nichole Kragness work experience

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Project Manager Implementations

Current
Mar 2024 - Present

Product Owner

Burnsville, Minnesota, United States

Conducted user research in order to contribute to design decisions and improve the user experience. Collaborated closely with developers to ensure functions and features were well documented and implemented. Created wireframes, mockups, product and training documentation, customer/implementation documentation, provided training to new hires on product.

Feb 2022 - Jan 2024

Project Manager

Mhc

Burnsville, Minnesota, United States

Managed implementations of a variety of MHC software solutions for document processing (AP, Purchasing, Payroll, Benefits and AR), bank file processing, imaging and web delivery of W2's, pay stubs and employee benefits statements. I also assisted troubleshooting support, created documentation and provided internal and external product training.

Mar 2013 - Feb 2022

Technical Support Specialist

Burnsville, Minnesota, United States

Member of the technical support team responsible for multi-level support, triage to advance support issues. Handled customer and internal escalations by providing detailed communication and resolution plan. Also, provide backup support as needed. Ensure team is maintaining logging and documentation of issue resolution in SalesForce. Provided coaching and.

Aug 2008 - Mar 2013

Software Technical Support Specialist

Eden Prairie, MN

Handled incoming calls for technical support. Worked closely with customers, developers and management to ensure customer success. Managed all domain purchased, renewals, transfers, DNS settings and all communications related to customer's websites. Handled MLS listings for customers nationwide and in Canada. Conducted training sessions, prepared.

2003 - 2008 ~5 yrs
Team & coworkers

Colleagues at Infinite Campus

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FAQ

Frequently asked questions about Nichole Kragness

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What company does Nichole Kragness work for?

Nichole Kragness works for Infinite Campus.

What is Nichole Kragness's role at Infinite Campus?

Nichole Kragness is listed as Project Manager with Product, Agile and Customer Success expertise at Infinite Campus.

Where is Nichole Kragness based?

Nichole Kragness is based in Minneapolis, Minnesota, United States while working with Infinite Campus.

What companies has Nichole Kragness worked for?

Nichole Kragness has worked for Infinite Campus, Mhc Software, Mhc, Mhc Software, Inc., and Wheretolive.Com, Inc..

Who are Nichole Kragness's colleagues at Infinite Campus?

Nichole Kragness's colleagues at Infinite Campus include Becky Serakos, Luke Schroeder, Patrick Cox, Jon Osorio, and Bonny Cunz.

How can I contact Nichole Kragness?

You can use AeroLeads to view verified contact signals for Nichole Kragness at Infinite Campus, including work email, phone, and LinkedIn data when available.

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