Dynamic and innovative fintech leader with a proven track record of driving exceptional growth within the debt settlement and financial education industry. As Chief of Operations, I have successfully designed and implemented business strategies that consistently deliver over 20% annual growth. My strong project management skills and goal-oriented approach have been instrumental in shaping comprehensive plans and procedures, fostering a vibrant company culture, and overseeing the seamless daily operations of our fast-growing organization.Key Responsibilities:- Spearhead the development and execution of business strategies, plans, and procedures to drive sustainable growth and operational excellence.- Achieved over 20% annual growth through the implementation of comprehensive plans and procedures.- Cultivate company culture and vision by establishing and enforcing policies that align with our core values.- Provide strategic oversight for all operational facets, including Sales, Marketing, Customer Service, Negotiations, Compliance, and Human Resources, ensuring alignment with organizational objectives.- Lead and inspire a high-performance team, fostering dedication to our mission and business goals.- Drive performance evaluation through data and metric analysis to optimize operational efficiency.- Collaborate with the CEO on major projects and growth initiatives, contributing valuable insights and expertise.- Contribute to the development and execution of annual and quarterly budgets.- Play a pivotal role in the recruitment and onboarding of new team members.- Oversee the planning, development, and go-to-market approach for new products and services, ensuring successful market penetration.As a forward-thinking leader with a passion for operational excellence, I am committed to propelling organizations to new heights of success through strategic vision, robust leadership, and unwavering dedication to achieving and surpassing business objectives.

Assisted a well known Silicon Valley commercial construction company in its growth and expansion to Sacramento, CA. Responsible for the following main tasks: - Drove the offices by managing the calendars and meetings of the CEO, VP of Sales and CFO. Pioritized accordingly and would provide executive staff the meeting summaries, and/or supporting documents in preparation for scheduled appointments, meetings and vendor meetings. - Communicated directly, and on behalf of the executive staff- Determined appropriate course of action, referral and response with any incoming issues and concerns. - Composed executive-level communications for signature by or on behalf of the executive staff. Created, developed, modified, and analyzed reports using business best practices. Distributed reports timely and accurately to senior management and/or executive staff. Consolidated large amounts of data and information into an easy-to-read format.-Assisted with the Executive Weekly report with wide distribution coverage. - Developed Company policies and Handbook to be complaint with state and federal labor laws, ADA laws, and CalOsha. - Full cycle hiring and onboarding for all office and field positions.- Managed the culture of the Company - created various company events, rewards, etc. to promote company culture and productivity

- Received high volume of incoming telephone calls from current clientele looking for LSCA consumables for their instruments- Processed and maintained customer orders- Maximized margin on sales- Provided price quotes and up-sell opportunities - Provided high level of customer service in answering customer inquiries and solving customer challenges- Used selling skills to convert sales inquiries to orders with up-selling parts - Regularly read the Consumables internal publication to study all the parts involved in the instruments that our clientele were using. Took it upon myself to communicate with the engineers regularly to fully understand what I was selling and would "pick their brains" so I would be a higher level producer than my team.

- Grew staff from 8 employees to over 80 nationwide within 2 years.-Supervised all contractors at Agilent Technologies Santa Clara, CA, Thousand Oaks, CA, Denver, CO and Little Falls, DE sites. (80+ employees). - Increased employee retention by 45% by improving training program and team building events- Client Satisfaction survey increased 25% by ongoing call reviews and training- Conflict resolution, corrective action and terminations.- Administer disciplinary action (verbal & written warnings, suspensions, and terminations).- Collaborate with business partners across regions to identify upcoming strategic initiatives that could impact call volume and staffing. Share knowledge with workforce management team to ensure forecasts and scheduling are not adversely affected.- Full Cycle Recruiting- Managed call center statistics and data analysis