Nichole Olson Email & Phone Number

United States

• Establish presence as a recognizable and accessible IT knowledge leader
• Develop sustainable working relationships with supervisors, stakeholders, and peers alike
• Promote a collaborative work environment through intentional relationship building
• Establish collaborative work teams through transparent communication and develop workflow strategies to promote technical excellence and efficiency
• Complete regulatory filings, reporting and tasks

Michigan, United States

• Establish presence as a recognizable and accessible IT knowledge leader
• Coach and train employees on Business Intelligence Software
• Facilitate hands-on training and conduct training evaluations to ensure knowledge is shared and learned
• Provide detailed project management support for data and business technology cases and direct data security support
• Research and problem solve database and data entry issues related to using Electronic Data Interchange (EDI)
• Develop sustainable working relationships with supervisors, stakeholders, and peers alike

Michigan, United States

• Managed office procedures and processes for invoice mailing for a high volume of customer accounts
• Managed and owned clerical support processes for case managers and TIA vocational counselors throughout the State of Michigan
• Provided the organizational framework to implement new procedures to maximize efficiency and productivity
• Managed invoicing and billable hours for nurse case managers and consultants
• Completed and managed documentation processes to ensure mail was properly distributed to the appropriate consultants
• Completed document verification and processed high levels of secure paperwork

Michigan, United States

• Managed claims calls by receiving, analyzing, and responding to claim-related documents inquiries
• Conducted switchboard management and verified information needed to determine call processing and routing in a timely manner
• Provided daily communication and support to authorized stakeholders
• Improved internal switchboard controls through operational audits
• Developed and prepared mail distribution efforts and inspections
• Provided and maintained high quality, professional daily execution of account management