Nichole Olson Email & Phone Number

East Lansing, Mi, Us

United States

• Establish presence as a recognizable and accessible IT knowledge leader• Develop sustainable working relationships with supervisors, stakeholders, and peers alike • Promote a collaborative work environment through intentional relationship building • Establish collaborative work teams through transparent communication and develop workflow strategies to promote technical excellence and efficiency• Complete regulatory filings, reporting and tasks

Michigan, United States

• Establish presence as a recognizable and accessible IT knowledge leader• Coach and train employees on Business Intelligence Software • Facilitate hands-on training and conduct training evaluations to ensure knowledge is shared and learned • Provide detailed project management support for data and business technology cases and direct data security support • Research and problem solve database and data entry issues related to using Electronic Data Interchange (EDI)• Develop sustainable working relationships with supervisors, stakeholders, and peers alike • Promote a collaborative work environment through intentional relationship building • Establish collaborative work teams through transparent communication and develop workflow strategies to promote technical excellence and efficiency • Develop database management workflows to increase efficiency and performance • Manage heavily administrative processes, including data entry and data management

Michigan, United States

• Managed office procedures and processes for invoice mailing for a high volume of customer accounts • Managed and owned clerical support processes for case managers and TIA vocational counselors throughout the State of Michigan • Provided the organizational framework to implement new procedures to maximize efficiency and productivity • Managed invoicing and billable hours for nurse case managers and consultants • Completed and managed documentation processes to ensure mail was properly distributed to the appropriate consultants • Completed document verification and processed high levels of secure paperwork • Focused on resolving problems with mail and invoicing and streamlined old processes to improve timely delivery

Michigan, United States

• Managed claims calls by receiving, analyzing, and responding to claim-related documents inquiries • Conducted switchboard management and verified information needed to determine call processing and routing in a timely manner • Provided daily communication and support to authorized stakeholders• Improved internal switchboard controls through operational audits• Developed and prepared mail distribution efforts and inspections • Provided and maintained high quality, professional daily execution of account management• Developed and collaborated with stakeholders to create working partnerships with business units’ and clients • Ensured timely processing of clients’ claims to ensure they were fully met• Provided primary customer contact support to gather claim information• Independently managed calls using customer-focused call resolution practices • Served as a company liaison and customer advocate while balancing and managing priorities successfully