Nichole O'Shea Email & Phone Number

Substitute Teacher (Morris County Substitute Certified) K-12 Currently attending CCM PreService Program - Introduction to Teaching Completion ETA 3/27/2023Kindergarten Leave Replacement Substitute 12/6/2022 - 02/13/2023Special Education Leave Replacement Substitute 03/20/2023 - 4/24/20234th Grade 08/29/2023 - 11/3/2023

Remote

GLOBAL SERVICES CONSULTANT (10/2020─July 2022) Promoted within seven months from Senior IT Vendor Manager role to work in concert with business leaders across IT and enterprise contract management, steering innovation, risk mitigation, efficiency, and cost savings across IT enterprise. Evaluated vendors and established key areas of improvement via sourcing Initiatives to identify source, conduct financial analysis, aligned with negotiated rate cards to drive fixed bids or Direct Labor SOW to meet business needs within budget.  Consulted with executive leadership, fostered trusted communications that facilitated exchange of solution-driven strategies. Identified streamlining, cost, and efficiency opportunities advanced company objectives. Led cross-organizational business reviews with critical third party partners that offer on-shore and off-shore infrastructure providers. Evaluate risk and execute risk mitigation and accountability initiatives bringing vendors onboard.  Capitalized on areas of opportunity developing new streamlining strategies that leverage existing resources.

Remote

IT VENDOR MANAGEMENT (07/2018─10/2020)Recruited to steer BPO vendor governance, IT compliance, and service stability across business process vendors. Cultivated strategic vendor relationships, productive communications, and problem-solving mindset that drove seamless service. Directed technology summits to drive continuous improvement, highlight risks, and develop contingency plans. Conduct root-cause analysis to identify gaps and drive improvements analyzing and prioritizing key metrics—partner with vendors and internal stakeholders to deliver alignment across processes and expectations. Championed vendor technology needs cross-functionally, acting as key intermediary, driving change that reduced incidents, improved service, and drove business goals. Own incident escalation processes, eliminate recurrence by ensuring root-cause analysis, deliver tight response window, accurate incident reporting, and spearhead service improvement initiatives. Translate organizational strategies and goals into measurable and meaningful metrics for senior leadership employing customized scorecards and dashboards. Steer strategic decisions with logical and influential analytics. Drove service level agreement expectations. Monitored compliance: Conducted deep dives into key metrics and incident management and consulted on issues applying innovative solutions to drive operational excellence. Spearheaded Annual Enrollment Period Readiness program, identified risks, captured opportunities, and led ambitious service negotiations for 13 BPO vendors. Translated requirements for IT, delivered decrease in issues. Key contributor to Humana Process Council to identify critical IT accountabilities to set framework for long-term RACI to support organizational changes.

Parsippany, New Jersey

Fostered and advanced collaborative relationships with cross-functional business teams. Identified and drove operational synergies across the enterprise. Conceived and executed strategies that propelled best-in-class service.  Lead project stakeholder in automation of commission functions for TRYP hotels. Translated high-level business needs into project specifications, conceived best-fit vendor for conversion calculator, and defined pivotal reports. Conducted deep-dive business process conversations with key stakeholders across internal business units, project management, IT, and external suppliers. Influenced adoption of technological and process improvements. Translated high-level business requirements into project plans. Balanced competing priorities and directed end-to-end project management, delivered on time and budget.  Led process automation initiatives, closed performance gaps, and drove business units to meet efficiency goals.  Crafted enterprise-wide communications on new practices, policies, and enhancements in collaboration with HR and Change Management teams to accelerate adoption and propel results.

Mount Olive, Nj

Cultivated collaborative relationships with senior staff and supplier base, which facilitated optimal purchasing agreements. Analyzed customer needs and negotiated with suppliers to drive cost-saving and enhanced service. Developed new procedures and modified purchasing models to ensure optimal supply systems. Partnered cross-functionally with executives and purchasing stakeholders and identified issues to keep operations on track.  Identified new sources with lower-cost opportunities. Researched trends, specifications, quality, and determined optimal material suppliers to achieve quality/price objectives while meeting stringent GHS standards.  Capitalized on areas of opportunity for procurement operations and collaborated with management on new streamlining strategies which leveraged existing resources Reduced spend by $20K annually through deep dives into MRO/Indirect purchasing policies and pricing agreements. Optimized cost tracking and budgeting across procurement system.purchasing models to ensure optimal supply systems.Key responsibilities:• Liaised with internal partners to review customer satisfaction feedback and identify areas for improvement. Implemented strategies to enhance customer satisfaction and meet company objectives• Processed blanket orders / purchase orders to meet strict deadlines and EHS / FDA requirements• Analyzed historical purchasing trends to identify and develop process improvement initiatives • Identified areas of opportunity for purchasing / supply chain and collaborated with management to develop new global strategies and streamline existing strategies with satellite and parent company• Analyzed MRO purchasing policies and pricing agreements to apply to internal iProcurement system as necessary for cost tracking, budgeting and savings opportunities

Florham Park, New Jersey

Rapidly progressed to manage $35-$55M material budget for North America region. Negotiated contracts and supply agreements and supervised implementation of all contractual agreements, including bid tendering.  Delivered $4.8M cost cut over five years. Developed multi-regional procurement strategies for critical materials. Led $2.6M savings across two-year project management and contributed to surpassing project goal by $1M.  Drove $100K supply chain savings, minimized risk, streamlined inventory holdings, and delivery schedules. Reduced risk for all single-source products—secured multiple vendors, creating competitive advantage and reliable lines of quality and supply. Managed supplier relationship performance program. Monitored and reported on scorecards, chased down non-conformance issues, and ensured corrective action was implemented.  Procurement leader for planning and procurement training. Co-developed annual business target agreements.

Florham Park, Nj

• Managed 5,000+ SKUs in SAP, oversaw reporting systems and data integrity• Evaluated and resolved critical issues, developed process improvements mitigating risk by 20%• Authored training materials and modules for new staff. Collaborated with Human Resources to ensure BASF’s corporate culture was properly integrated. Coached business partners on company procurement’s policies• Trained staff on Business Management and ERP system (SAP) and increased efficiency in use of system in purchasing department by 70%• Spearheaded cost savings review; identified and recovered $350k in lost opportunities• Co-led project teams for continuous process improvement initiatives; P2P, KPI and automation projects• Reviewed and analyzed Procurement systems for system enhancements. Provided support to Managers via market analysis and report generation and assisted in resolving supply chain issues• Trained, coached and mentored new-hires

• Key contact between procurement, accounting and site plants. Resolved vendor-billing issues and reduced occurrence of issues by 20%• Project leader for process improvement; automated processes, monitored, analyzed and identified key metrics with a strong focus on purchase to pay initiatives • Generated market analysis reports. Assisted in reducing supply issues by an average of 15% monthly• Managed BASF’s SAP data integrity as well as SAP agreements; managed 4k+ SKUs• Teamed with Human Resources to coach internal and external business partners on Procurement’s policies• Provided critical feedback on Procurement System upgrades, implementations and processes• Trained, coached and mentored new-hires

Rockaway, New Jersey

• Customer Service Management: Managed Disbursement’s inquiries, responded to over 100 phone calls and emails daily• Key liaison between suppliers, accounting services, site partners and procurement partners• Assisted in processing invoices, balancing the general ledger and fund disbursements• Partnered with IT and Procurement to develop an internal database that allowed for tracking, updating and storage of data for invoices• Enhanced KPI tracking and information retrieval improving reporting and transparency• Accountable for mentoring, coaching and training new-hires

Mount Olive, New Jersey

Researched unpaid invoices and freight inquiries, resolved issues due to non-payment to BASF vendors, responded to vendors with payment information and/or payment solutions, worked closely with Procurement and service sitesProvided training to new hires Provided assistance to the Accounts Payable Department, duties included, but not limited to, processing invoices, and assisted to solve invoice discrepancies; miscellaneous office tasks

Bachelor Of Science - Bs, Business Administration And Concentration In Management

High School