Senior Director Customer Success Management
Current
Apr 2023 - Present
AeroLeads people directory · profile
Nichole Richards Email & Phone Number
Customer Success Leader, CX/CS Operations Strategist, People Leadership, Consulting
at
Fluxx
1 work email found
@wiley.com
1 phone found area 800
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Leader, CX/CS Operations Strategist, People Leadership, Consulting
Location
Greenville, North Carolina, United States
Who is Nichole Richards? Overview
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Quick answer
Nichole Richards is listed as Customer Success Leader, CX/CS Operations Strategist, People Leadership, Consulting at Fluxx, based in Greenville, North Carolina, United States. AeroLeads shows a work email signal at wiley.com, phone signal with area code 800, and a matched LinkedIn profile for Nichole Richards.
Nichole Richards previously worked as Senior Director Customer Success Management at Fluxx and Founder & Managing Partner at Cs Strategies. Nichole Richards holds Bachelor'S Degree, Health Policy & Administration from Penn State University.
Company email context
Email format at Fluxx
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{first_initial}{last}@wiley.com
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Profile bio
About Nichole Richards
A leader in an innovating and ever changing Customer Experience team focusing on success, delight, and empowerment for both clients and internal team members. Key areas of focus includes delivering a high level of customer experience through operations and analytics across global Customer Success teams to empower our clients to successfully deploy, maintain, and optimize our product suite as an ongoing commitment. Highly motivated and energized working in a dynamic team environment and driving team members to achieve their highest potential, especially guiding team members to find their niche in the business world. Strong believer on focusing solely on solutions and building out an organizational wide partnership between internal teams to achieve highest success potential.
Listed skills include Salesforce.Com, Recruiting, Customer Service, Training, and 38 others.
Current workplace
Nichole Richards's current company
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9 roles
Nichole Richards work experience
A career timeline built from the work history available for this profile.
Founder & Managing Partner
CurrentPartnering with Customer Success professionals on all areas Success focused on building new organizational structure, iterating on current structure and processes, and elevating outcomes and insights. Areas of expertise include Customer Success Leadership, Customer Success Operations, Insights programs, and people leadership.
Sep 2022 - Present
Director Of Customer Experience Operations & Insights
Responsible for helping to build and evolve a Customer Experience organization through operations and insights alongside many skilled professionals on the Wiley team. Using my passion and 11 plus years in Customer Success to provide our customers with the ideal experience and ensure their influence on key business decisions and focus areas. Key areas of focus on the customer through processes, systems, metrics, research & insights, surveys, and analytics to continuously evolve the customer journey and overall experience.
Jan 2019 - Sep 2022
Director Global Client Success
Leader of Global Client Services organization focused on driving renewals and retention, product adoption, and top-level client experience for a portfolio of $47M in B2B and B2E customers. Interim Global Customer Success Sr. Director for three months delivering on projects & performance objectives for Global Consumer Success while maintaining deliverables for Global E&E Services.
Oct 2016 - Jan 2019
Senior Manager, Education Client Success & Support
Collaborated with, supervised, and supported three supervisors, data analyst and subsequent teams to accomplish implementation for small and mid-size E&E clients. Supported domestic/international technical operations, engagement specialty roles, and mass communication team who provided multilingual outreaches.
Jul 2015 - Oct 2016
Senior Manager, Global E&E Client Success
Leader of Enterprise and Education (E&E) Customer Success support services teams for North/South America accounts and responsible for global technical support strategy.
Jul 2014 - Jul 2015
Manager, Enterprise & Education Client Success
Mentored, led, influenced, & developed team members to provide exemplary customer services, best practices, support, and promote learners on successfully utilizing Rosetta Stone via proactive and reactive support channels.
Sep 2010 - Jun 2014
Senior Healthcare Recruiter
Directed operations, marketing efforts and supervised a staff comprised of 250 external employees, with the assistance of two recruiters. Consulted with clients & employees to assess staffing needs, provide appropriate solutions & resolve customer service issues.
Aug 2008 - Jul 2010
May 2008 - Jul 2008
2 education records
Nichole Richards education
Bachelor'S Degree, Health Policy & Administration
Penn State University
Master Of Business Administration (Mba), Healthcare Administration Management
New England College
FAQ
Frequently asked questions about Nichole Richards
Quick answers generated from the profile data available on this page.
What company does Nichole Richards work for?
Nichole Richards works for Fluxx.
What is Nichole Richards's role at Fluxx?
Nichole Richards is listed as Customer Success Leader, CX/CS Operations Strategist, People Leadership, Consulting at Fluxx.
What is Nichole Richards's email address?
AeroLeads has found 1 work email signal at @wiley.com for Nichole Richards at Fluxx.
What is Nichole Richards's phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for Nichole Richards at Fluxx.
Where is Nichole Richards based?
Nichole Richards is based in Greenville, North Carolina, United States while working with Fluxx.
What companies has Nichole Richards worked for?
Nichole Richards has worked for Fluxx, Cs Strategies, Wiley, Rosetta Stone, and Maxim Healthcare Services.
How can I contact Nichole Richards?
You can use AeroLeads to view verified contact signals for Nichole Richards at Fluxx, including work email, phone, and LinkedIn data when available.
What schools did Nichole Richards attend?
Nichole Richards holds Bachelor'S Degree, Health Policy & Administration from Penn State University.
What skills is Nichole Richards known for?
Nichole Richards is listed with skills including Salesforce.Com, Recruiting, Customer Service, Training, Account Management, Human Resources, Interviews, and Crm.
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